what is operations management
process that uses the resources of an organisation to provide the right goods or services for the customer
reasons for setting objectives
focus for the decision making and effort
Improves co ordination
costs
reduce unit costs
quality
speed of response
flexibility
dependability
environmental objectives
added value
internal influences
external influences
labour productivity
unit costs
factors that influence ideal capacity
capacity
capacity utilisation
efficiency
benefits of high labour productivity and efficenchn
how to increase efficiency and labour productivity
economies of scale
technology
specialisation
purchasing and marketing
finance and research