UNIT 9. QUALITY Flashcards

(4 cards)

1
Q

quality

A

to produce a good or a service which meets customer expectations

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2
Q

quality control

A

the checking for quality at the end of the production process, whether it is the production of a product or service

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3
Q

quality assurance

A

the checking for quality standards throughout the production process, whether it is the production of a product or service

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4
Q

total quality management (TQM)

A

the continuous improvement of products and processes by focusing on quality at each stage of production

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