unsatisfactory work performance

Question 1

Work performance standards applicable to members can be found in?

Answer 1

• Service Governance
• Federal Statutes and associated Regulations
• Provincial Statutes and associated Regulations
• Municipal By-laws and Municipal Codes

Question 2

When job descriptions do not meet current needs or do not reflect new responsibilities, unit commanders shall ensure that revised draft job descriptions are forwarded to the ______________________for final review, assessment and approval.

Answer 2

Unit Commander – Payroll & Benefits Administration – Benefits

Question 3

Supervisor Responsibility

Supervisors are responsible for providing consistent and effective supervision including identifying performance deficiencies and taking appropriate steps to resolve them in consultation with the member.

True or False

Answer 3

True

Question 4

Complaints of Unsatisfactory Work Performance

Complaints of unsatisfactory work performance may only originate internally.

True or False

Answer 4

False

Complaints of unsatisfactory work performance may originate externally or internally.

Question 5

Special Review

A Special Review is a ____ part process. The initial part involves an interview between the member and the ______________.

Answer 5

two (2)

unit commander

Question 6

Special Review

What is the purpose of the initial meeting?

Answer 6

This initial meeting is intended to ensure that management practices or accommodation factors are not the root cause of the reported deficiency.

Question 7

Special Review

The second part of the Special Review will be initiated where it is identified that the work performance deficiency is a persistent situation attributable to the individual member. A meeting between ______, _______ and _______ will be held to (4)

Answer 7

the unit commander, the assigned supervisor, and the member

• develop a plan for the corrective action
• profile the time frame for improvement
• detail the specific standard to be met
• explain the possible disciplinary ramifications if the standards are not met.

Question 8

Special Review

The time frame for a Special Review is _____________.

Answer 8

ninety (90) calendar days

Question 9

No Special Review shall be initiated until the member has received a copy of the specific standard to be met and _________________________________.

Answer 9

has been informed of the disciplinary consequences if the standard is not met.

Question 10

The following outcomes are possible at the conclusion of a Special Review (2)

Answer 10

• member meets standard

- member fails to meet standard

Question 11

Special Review

Member meets standard. What is the result?

Answer 11

TPS 955 is concluded and placed in the unit personnel file until two (2) full years have passed without further negative reports.

Question 12

Special Review

Member fails to meet standard (police officer)

Answer 12

If a police officer is unable to meet the standard, a TPS 901 will be generated and the internal complaint process will be initiated in compliance with Procedure 13–03.

Question 13

Special Review

Member fails to meet standard (civilian)

Answer 13

If a civilian member is unable to meet the standard, a TPS 931 will be generated and the civilian disciplinary process will be initiated in compliance with Procedure 13–09.

Question 14

Supervisor

When a member has been identified as having a minor work performance deficiency shall (4)

Answer 14

• meet with the member in private
• provide guidance or instruction targeted at correcting the deficiency
• continue to monitor the member for compliance
• record the matter in their memorandum book, or on a TPS 649 if not normally required to maintain a memorandum book

Question 15

Supervisor

When a work performance deficiency has been identified as persistent and it cannot be rectified through guidance or instruction shall (5)

Answer 15

• generate a TPS 955
• meet with the member in private
• serve the member with a copy of the TPS 955
• forward the TPS 955 to a second–level supervisor
• continue to provide guidance or instruction targeted at correcting the deficiency

Question 16

Supervisor

When assigned to conduct a Special Review shall (5)

Answer 16

• meet with the member in private
• conduct heightened monitoring of the member’s performance
• complete a TPS 956 for each thirty (30) day performance examination period
• continue to provide guidance or instruction targeted at correcting the deficiency
• advise the second level supervisor throughout the Special Review and provide any recommendations

Note*- If a member meets the standard threshold during the assessment period, the supervisor shall conclude the examination and forward any recommendations to the second–level supervisor.

Question 17

Whose duties include:

In addition to completing the applicable duties listed under a supervisor, where a subordinate is involved shall
- re–evaluate the performance deficiency when the management practices or accommodation factors have been resolved, and
 - forward the TPS 955 to the unit commander if the performance deficiency is attributable solely to the member, or
 - where management practices or accommodation factors are the root cause of the deficiency, generate a TPS 901 or TPS 931, as the case may be, directed at the involved supervisor

Answer 17

Second Level Supervisor