Untitled Deck

Question 1

Learning

Answer 1

A relatively permanent change in knowledge or behavior resulting from experience

Question 2

Explicit knowledge

Answer 2

Knowledge that can be written down and easily shared

Question 3

Tacit knowledge

Answer 3

Knowledge gained through experience that is hard to explain or write down

Question 4

Positive reinforcement

Answer 4

Adding something good to increase a behavior

Question 5

Negative reinforcement

Answer 5

Removing something bad to increase a behavior

Question 6

Punishment

Answer 6

Adding something bad to decrease a behavior

Question 7

Extinction

Answer 7

Removing reinforcement so a behavior decreases over time

Question 8

Fixed interval schedule

Answer 8

Reinforcement after a predictable amount of time (e.g., paycheck)

Question 9

Variable interval schedule

Answer 9

Reinforcement after an unpredictable amount of time (e.g., surprise inspections)

Question 10

Fixed ratio schedule

Answer 10

Reinforcement after a predictable number of actions

Question 11

Variable ratio schedule

Answer 11

Reinforcement after an unpredictable number of actions (e.g., gambling)

Question 12

Programmed decisions

Answer 12

Routine decisions made using established rules

Question 13

Nonprogrammed decisions

Answer 13

New or complex decisions without clear rules

Question 14

Rational decision-making model

Answer 14

A step-by-step process to identify the best solution

Question 15

Bounded rationality

Answer 15

Decision making limited by time, information, and cognitive constraints

Question 16

Satisficing

Answer 16

Choosing the first acceptable option rather than the best one

Question 17

Heuristics

Answer 17

Mental shortcuts used to make decisions quickly

Question 18

Availability heuristic

Answer 18

Judging likelihood based on information that comes to mind easily or recently

Question 19

Escalation of commitment

Answer 19

Continuing a failing course of action due to past investments

Question 20

Trust

Answer 20

The willingness to be vulnerable to another person based on positive expectations of their behavior

Question 21

Disposition-based trust

Answer 21

A general tendency to trust others based on personality

Question 22

Cognition-based trust

Answer 22

Trust based on a rational evaluation of ability, integrity, and benevolence

Question 23

Affect-based trust

Answer 23

Trust based on emotional bonds, liking, and care

Question 24

Ability (trustworthiness)

Answer 24

Skills, competence, and expertise

Question 25

Integrity (trustworthiness)

Answer 25

Adherence to moral principles and honesty

Question 26

Benevolence (trustworthiness)

Answer 26

The belief that someone genuinely cares about your well-being

Question 27

Distributive justice

Answer 27

Fairness of outcomes such as pay, promotions, or rewards

Question 28

Procedural justice

Answer 28

Fairness of the process used to make decisions

Question 29

Voice

Answer 29

Allowing employees input in decision making; part of procedural justice

Question 30

Interpersonal justice

Answer 30

Treating people with dignity, respect, and politeness

Question 31

Propriety rule

Answer 31

Authority figures must avoid offensive, abusive, or inappropriate remarks

Question 32

Informational justice

Answer 32

Providing honest explanations and adequate information

Question 33

Truthfulness rule

Answer 33

Communication must be honest and truthful

Question 34

Justification rule

Answer 34

Decisions must be explained clearly and reasonably

Question 35

Moral awareness

Answer 35

Recognizing that a situation involves ethical issues

Question 36

Moral intensity

Answer 36

The degree to which an ethical issue is seen as important, serious, or urgent

Question 37

Signs of high moral intensity

Answer 37

Public attention, emotional reactions, severe consequences, strong social consensus

Question 38

Effects of low trust

Answer 38

Stress, anxiety, reduced concentration, lower performance