User support

Question 1

List all the user supports

Answer 1

• Telephone help desk
• Email support
• User guides
• Online support
• FAQs
• Newsletters

Question 2

How can Telephone help desks provide support?

Answer 2

• Able to talk to a technician
• Step by step advise and solutions
• Works 24/7

Question 3

How can email support provide support?

Answer 3

• If you do not have a phone you can easily email
• You can get your queries answered throughout the day
• Priority system is used for urgent matters
• Avoids wasted time on phone

Question 4

How can user guides provide support?

Answer 4

• Manually created instructions
• Free
• Describes how to install and set up the system
• Has images to help the user understand
• Allows user to work at their own pace

Question 5

How can online support provide support?

Answer 5

• Provides patches for users devices

- Keeps system up to date

Question 6

How can FAQs provide support?

Answer 6

• Users submit questions and they are answered quickly by other users.
• You can look through other questions in case it has already been answered.