Virtual Agent Overview

Question 1

Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3 Answers from the below options.
A. Answering FAQs
B. Performing diagnostics
C. Translating languages
D. Providing how-to information

Answer 1

A. Answering FAQs
B. Performing diagnostics
D. Providing how-to information

Question 2

The purpose of Virtual Agent is to help users do which of the following? Select 3 Answers from the below options.
A. perform common work tasks
B. obtain information
C. update financial records
D. make decisions

Answer 2

A. perform common work tasks
B. obtain information
D. make decisions