what are some basics for effective communication
context and meaning
other oriented
reflection
entire nody
What isn’t effective communication?
hearing but not listening filtering interrupting stereotyping and judging inappropriate advice giving
What is the role of a sender?
to send information to people
what is the role of a receiver?
to encourage others to share information
what is the role of an observer?
to monitor the interaction
what is the first person?
gives information to others
what is the role of the second person?
retrieves information from others
what is the role of hte third person
watches over the conversation from an objective, outside perspective