Independent-self conflict lens for Collectivists;
- Emphasizes relationship and feeling issues
- Win-win approach
- A “being” angle
Independent-self conflict lens for Individualists
- Outcome-driven
- A clear win-lose conflict approach
- A “doing” angle
face
Socially approved self-image and other-image consideration issues
facework
Verbal and nonverbal strategies we utilize to save our social self-image or defend or attack the social image of others
Conflict Style
“Patterned verbal and nonverbal responses to conflict in a variety of frustrating conflict situations”
Differing Content Goals
Practical issues that are external to the individuals involved in the conflict (e.g. space, promotion, salary)
Differing Relational Goals
How individuals expect to define the relationship in the conflict situation (e.g. small power distance)
Differing Identity-based Goals
Self-respect and face honoring issues in conflict situation (e.g. sociocultural or personal identity)
FIVE -STYLE CONFLICT MODEL
- Dominating Style
- Avoiding Style
- Accommodating Style
- Compromising Style
- Integrating Style
