WEEK 2: GOOD COMMUNICATION

Question 1

Why do we need good communication?

Answer 1

• better understanding of the patient, and better experience for the patient

Question 2

What does S.O.L.E.R stand for?

Answer 2

Square faced, Open body posture, Leaning forward, Eye contact, Relax

Question 3

What are some factors for building rapport?

Answer 3

• posture, eye contact, body language, vocal qualities, verbal tracking, silence

Question 4

What are some Visual Display Units?

Answer 4

Viewing Distance, Angle, frequency and durations (hours/day) device

Question 5

Non Verbal Communications?

Answer 5

Bodily Contact, Physical Proximity, orientation, posture, gestures, head nods/body movement, facial expressions, paralanguage, appearance, demeanour

Question 6

What are the three basic listening modes?

Answer 6

1. Competitive - were you are more interested in your own point of view
2. Attentive listening: genuinely interested in hearing the patient’s point of view.
3. Active listening - paying attention, being seen to be listening and being reflective

Question 7

How to improve active listening?

Answer 7

1. Paraphrasing
2. Reflecting feelings
3. Reflecting meaning
4. Give feedback
5. recognise feed- forward: providing future options or solutions
6. listen more than you talk
7. try to understand the feeling not just the facts

Question 8

What does FOLDAR stand for?

Answer 8

Frequency, Onset, Location, Duration, Associated signs and symptoms, Relieving/Aggreviating factors