Week 3

Question 1

What do nurses do?

Answer 1

-Professional Caring

Question 2

What are the 5 characteristics of therapeutic communication?

Answer 2

-Empathy
-Respect
-Genuineness
-Concreteness
-Confrontation

Question 3

What are the what are the 8 methods of therapeutic communication?

Answer 3

-Silence
-Active/empathetic Listening
-Restatement
-Reflection
-Clarifying
-Validating
-Use of Touch
-Summarizing

Question 4

What type of vocabulary should you absolutely avoid when speaking to patients?

Answer 4

• Medical jargon

Question 5

Are open ended or closed ended questions typically more helpful in communication with patients?

Answer 5

-Open ended questions

Question 6

What are two positive aspects of using open ended questions?

Answer 6

-Encourages further discussion
-Gives the patient a sense of control

Question 7

What are some examples of non-therapeutic communication?

Answer 7

• Giving false reassurance
• Giving unsolicited advice
• Moralizing
• Being patronizing
• Stereotyping
• Coming off as interrogative “Why?”
• Asking nosy questions
• Inserting yourself into the conversation too much