What is the definition of therapeutic communication?
A face to face interaction focused on the patients concerns to promote their well-being
What are the 5 characteristics of therapeutic communication?
-empathy
-respect
-genuinesss
-concreteness
-confrontation
What is the nurse-patient relationship?
A professional relationship based on caring, advocacy, and rapport
What are ways to enhance communication?
-sit at eye level
-relaxed posture
-create privacy and get permission
-open-ended questions
What are ways to enhance therapeutic communication?
-active listening
-silence
-restatement
-reflection (underlying feeling in what’s said)
-clarify (ask questions)
What are hinderances of therapeutic communication?
-false reassurance
-giving advice
-changing the subject
-asking “why” questions
-patronizing/moralizing
-medical jargon
What are risks for impaired communication?
-anger
-aphasia
-confused
-hearing impairment
-visual impairment
-inresponsiveness
