Week 6 - Operating System Deployment

Question 1

What does it mean to image a machine?

“You’re the spitting image of…”

Answer 1

To format a machine with an image of another machine (OS, settings, everything)

Question 2

What’s a tool we can use to image a computer?

Photoshop stamp

Answer 2

Disk cloning tool

Question 3

What are 3 things the disk cloning tool allows you to do?

paste, reverse, coiler

Answer 3

1. Copy the contents of an entire drive
2. Back up a current machine
3. Set up a new machine

Question 4

What’s the benefit of using a disk cloning tool over standalone installation media?

set

Answer 4

With disk cloning you’re able to copy over your settings and files/folders

Question 5

Disk-to-disk cloning is done how?

Answer 5

Disk-to-disk cloning is done by connecting an external HD into an external hard drive dock

Question 6

What is an external hard drive dock used for? What does it look like?

dating, toast

Answer 6

An external hard drive dock is used to connect it to a computer, which looks like a toaster

Question 7

What are 2 methods you can use to image a drive? Linux

Answer 7

1. Use the command line (dd) to copy a drive and save the image to the desktop
2. Initiate the image from the network

Question 8

What are some uses of disk cloning? (6)

picture/army, lab coat, birds, reverse, record, police

Answer 8

1. Image a computer (deploy an OS)
2. Test new software and configurations in a lab environment
3. System migrations
4. Data backups
5. Disk archival
6. Copy for investigative or auditing purposes

Question 9

What is a hard drive duplicator?

Answer 9

A hard drive duplicator allows you to copy the entire identical contents of a disk to a target disk (can have 1-100+ target disks). Both are inserted into a toaster-like device.

Question 10

What are 2 tools for duplicating disks?

Answer 10

1. Hard drive manipulator
2. Disk cloning software

Question 11

How is disk cloning via software versus via a hard drive duplicator different? (3)

not related, part, network/sky

Answer 11

1. When you use disk cloning software, the target hard drive does not have to be the same media type
2. Software cloning supports full disk copies or copies of selected partitions
3. Can deploy an image across a network to target workstations or cloud-based systems

Question 12

What is one of the most efficient methods for cloning servers and workstations?

magicm

Answer 12

Using virtual machines is one of the most efficient methods for cloning servers and workstations

Question 13

What are 6 ways to deploy disk clones (operating systems)?

paste, photo, box, sky, barry, command

Answer 13

1. Cloned hard drives
2. Hard drive image libraries
3. Network storage
4. Cloud-based deployments
5. Flash drive distributions
6. Linux dd command

Question 14

What are 2 ways hard drives can be duplicated?

terminator, softball

Answer 14

1. Hard disk duplicator machines
2. Disk cloning software

Question 15

What happens if you do a factory reset with the SD card/USB drive still attached?

Answer 15

You could erase all your data

Question 16

What is an OTA update?

Answer 16

OTA = over the air

The mobile device downloads and installs the OS updates by itself

Question 17

What do you do if the device doesn’t have wifi to download the update? (3)

Answer 17

1. You can download the update to a computer
2. Attach the mobile device to the computer via USB
3. Run the software on the computer that will re-flash the mobile device

Question 18

What are 3 questions to ask yourself when you begin to troubleshoot an IT issue?

all, all, app

Answer 18

1. Does this issue affect a single computer or all computers?
2. Does this affect a single user or all users?
3. Is the problem related to a particular application? Is that application up-to-date?

Question 19

The computer is running slowly, what are some things you can try to troubleshoot? (11)

1. re
2. mining
3. wood
4. read
5. jog
6. OTA
7. re
8. load
9. re
10. unplug
11. 11

Answer 19

1. Reboot
2. Enough resources for primary tasks?
3. Check system event logs for errors
4. Research any error codes found
5. Run anti-virus and anti-malware scan
6. Use Windows Update and OEM updates, make sure system is up-to-date
7. Remove temp files, unneeded software
8. Check what software and services load at startup
9. Reboot the computer into safe mode to see if performance improves
10. Unplug peripherals and turn off network connections to narrow down problem
11. Windows 11, use the System Troubleshoot tools

Question 20

The computer is frozen, what are some things you can try to troubleshoot? (5)

1. re wait
2. wood
3. shoe
4. read
5. still

Answer 20

1. Power off, wait 30 secs to clear corrupted data held by RAM, power up
2. Check system event logs
3. If the system doesn’t boot, go to the BIOS settings and boot into SAFE mode to access logs
4. Research any codes found
5. Still have issues, do the same steps as “computer is running slowly”

Question 21

You get a Blue screen of death, what can you try? (4)

1. red button
2. re
3. shoe
4. same

Answer 21

1. Record the error code or QR code if provided
2. Power off, wait 30 secs, power on
3. Boot into SAFE mode if it doesn’t power on to obtain system event logs, research codes found
4. Same checks as “Computer is running slowly” if the problem persists

Question 22

What can you check if you’re having hardware problems?

1. soft
2. system
3. party
4. same

Answer 22

1. Check hardware OEM’s site for updates to drivers, firmware, software
2. Check system device manager to see if device is recognized or disabled
3. Check system event logs, research error codes
4. Same checks as “Computer is running slowly”

Question 23

What do you do if you’re having software issues? (3)

eye
party
same

Answer 23

1. Go to software manufacturer’s site, check for patches or updates
2. Problem continues, check event logs, research codes
3. Same checks as “computer is running slowly”

Question 24

What do you do if the application is frozen?

end
re
shoe
same

Answer 24

1. End application processes in task manager
2. Restart application
3. Reboot if persists, run app again
4. Same checks as software issues

Question 25

What do you do if a peripheral isn't working? (9) 1. fight the 2. point 3. red 4. re 5. swat 6. check 7. party 8. visit 9. jog

Answer 25

1. Is it on, is it receiving power (or is a battery?) 2. Check peripherals connection points, try alternatives (different USB port) 3. If it uses Bluetooth, check BT is enabled on both devices 4. Reboot, see if system can reconnect to the device 5. Cheap, high-use devices have high failure rates, swap them out for newer ones (keyboard, mice) 6. Persists, check Device Manager if device is recognized or disabled 7. Check event logs 8. Visit OEM's website to look for updates to drivers, firmare, software 9. Run Windows Update

Question 26

What if you have audio problems?

Answer 26

1. Check audio volume 2. Run Windows audio troubleshooter 3. Check speaker cables, plugs, jacks, headphones 4. Check sound settings 5. Update or repair audio drivers and sound card firmware 6. Check active/default audio devices 7. Turn off audio enhancements 8. Stop and restart audio services in Task Manager 9. Restart the computer 10. Research if specific audio CODECs are needed for audio media 11. Doesn't work in browser, make sure browser has permission to use it

Question 27

What types of issues does a full primary hard drive cause? (4) ledge, car, shoe

Answer 27

1. Performance issues 2. hang 3. crash 4. It might not even load the OS after booting

Question 28

Microsoft recommends giving Windows 10 at least ___ GB of free space for normal OS processes.

Answer 28

at least 20GB of free space

Question 29

What are two methods for cleaning out junk files from Windows? Which allows automatic cleanup and which offers disk compression?

Answer 29

1. StorageSense (allows automatic cleanup) 2. Disk Cleanup (offers disk compression)

Question 30

How do you reset a Windows Update? (How do you access that troubleshooter?) (5)

Answer 30

1. Settings 2. Update + Security 3. Troubleshoot 4. Additional Troubleshooters 5. Windows Update > Run the troubleshooter

Question 31

What are 2 forms of network storage options found in network environments?

Answer 31

1. NAS 2. SAN

Question 32

If a primary hard drive is full, what 3 options do you have?

Answer 32

1. Extract to an external or internal hard drive 2. Network storage 3. Cloud-based storage

Question 33

What does NAS and SAN stand for?

Answer 33

NAS - Network Attached Storage SAN - (Enterprise) Storage Area Networks

Question 34

If a hard drive is full and you want to change where new content is saved, how do you do that? (4)

Answer 34

1. Settings 2. System 3. Storage 4. Change where new content is saved

Question 35

What are 4 additional steps you can take to solve a slow performance issue due to insufficient drive space or other causes? sky, re, run, wipe

Answer 35

1. Set any cloud storage solutions to online-only (prevents cloud files from downloading an offline or cached version of files to HD) 2. Uninstall apps that aren't needed (like Windows Store apps) 3. Run antivirus/antimalware software (some fill up hard drives with garbage data) 4. Wipe the hard drive and reinstall the OS when nothing else works to solve slow system issues (best method to repair failed system updates)

Question 36

If you run Disk Cleanup on a drive, but the computer is still reporting “Low Disk Space”, why might this be? How do you solve this?

Answer 36

The temp folder is most likely filling up with Microsoft Store .appx files. Clear the cache for the Microsoft Store.