1
Q
third person skills
the skills for managing your communication include:
A
attending to process as well as content
meeting the needs of those involved
saying the right thing at the right time
using appropriate language for the context
balancing sending and receiving
problem solving approaches where issues arise
2
Q
how can health professionals process challenges, barriers and mishaps?
A
recognise power dynamics be purposeful consider the relevance to treatment maintain other-focus reflect
3
Q
steps needed to problem solve
A
- define the problem
- determine the criteria for an effective solution
- brainstorm possible solutions
- assess potential solutions
- identify solution to implement
- review your decision
4
Q
what is client ambivalence
A
tension between different feelings, beliefs, attitudes and behaviours
5
Q
what is motivational interviewing
A
a conversation about change foster internal confrontation bring together uncomfortable realities with empathy roll with resistance look for change statements strength based supporting efficacy
6
Q
characteristics of MI
A
open ended questions reflections of content and emotions recognising and exploring ambivalence non-judgemental strength based
