WWHAM

Question 1

How may interactions between patients and pharmacist occur

Answer 1

• In person face to face
• Over the telephone
• Through a poxy

Question 2

Descibe the main types of communication skills essential for pharmacists to resolve health related queries

Answer 2

• Open v closed questions
• Importance of empathy
• Verbal communication
• Non-verbal communication

Question 3

What types of accuate information may you need to obtain from the patient

Answer 3

• Identify potential conditions or illnesses
• Identify factors that could affect your decision
• Identify potential harms and risks to the patient

Question 4

Outline WWHAM

Answer 4

W Who is the patient?
W What are the symptoms?
H How long symptoms present?
A Action taken?
M Medication being taken?

Question 5

Outline Encore

Answer 5

E Explore
N No medication
C Care
O Observe
R Refer
E Explain

Question 6

Outline ASMETHOD

Answer 6

Meaning of the Letter
A Age/appearance
S Self or someone else
M Medication
E Extra medicines
T Time persisting
H History
O Other symptoms
D Danger symptoms

Question 7

Outline SITDOWnSIR
X

Answer 7

S Site ?
I Intensity ?
T Type ?
D Duration?
O Onset?
W With (other symptoms)?
N Annoyed or aggravated?
S Spread ?
I Incidence ?
R Relieved by?

Question 8

Outline why WWHAM is the preferred tool

Answer 8

• Easy to remember
  *A concise diagnostic tool
• Can be used by entire pharmacy team
  *identifies symptoms and what medication has previously been tried

Question 9

Outline 1 useful electronic websites for pharmacits to use

Answer 9

NHS website nhs.uk
Concise list of health conditions A-Z
* Overview of the condition
* Symptoms of the condition
* Treatment options

Question 10

Outline 1 useful electronic websites for pharmacits to use

Answer 10

NICE WEBSITE nice.org.uk
* A thorough A-Z of health conditions
and treatment pathways
* Assists GPs in their patient care

Question 11

Outline 1 useful electronic websites for pharmacits to use

Answer 11

emc medicines.org.uk/emc
- Patient Information Leaflets
- Summary of Product Characteristics

Question 12

Outline 1 useful non- electronic resource for pharmacits to use

Answer 12

OTC handbooks
* Include health conditions you may be
presented with in the pharmacy
* Suggestions of GSL and P medicines
which can be recommended to treat
conditions which don’t require referral
to a GP
* When to refer to the GP

Question 13

Outline 2 useful non- electronic resource for pharmacits to use

Answer 13

MEP
- Practical tools and guidance to help
you make the right decisions
- When to dispense medicines and when
not to
- Prescribers restrictions and
prescription forms
- POM to P switches
Stockley’s Drug Interactions
- Summarises using clinical evidence
interactions between certain drugs

Question 14

Outline 2 useful non- electronic resource for pharmacits to use

Answer 14

Stedman’s Medical Dictionary
- used to look up medical terms,
abbreviations, acronyms,
measurements etc
Martindale: The Complete Drug Reference
- Properties and actions of over 6000 medicines used in the world