WWYD

Question 1

How to answer WWYD/conflict questions

Answer 1

5 Steps:

1. Transfer controls (highest possible automation)
2. Gather Data (Available alternates, Wx, Notams, Fuel, Runway conditions, Time)
3. State the options and ask for any you may have missed
4. Take recommendations (Junior 1st)
5. Announce and brief the plan

Question 2

Levels of intervention/conflict resolution

Answer 2

Low - I’m not sure about this, I’d be more comfortable, can we get more info, can we think about xyz, etc…

Intermediate - I’m concerned this might scare the pax, FA, be a safety issue, damage the plane, etc…

Nuclear - Tell ATC you need vectors for safety of flight issues, take the controls.

• If safety of flight issue be proactive
• If not SOF express reservation and continue

Question 3

What are the elements of the core data

Answer 3

• Available alternate fields
• Wx (forecasts, NOTAMS, etc.)
• Fuel
• Runway conditions and restrictions (braking action)
• How time critical is my decision?

Question 4

Strategies for hypothetical scenarios

Answer 4

• Ask questions to gather more info (am I at the gate?…)
• Do I have a problem
• Build time into the scenario
• Show them my thinking
• Don’t change your mind unless your interviewer provides new info
• Never compromise safety for customer service and convenience

Question 5

Priorities in WWYD scenarios

Answer 5

Safety
Customer Service
Efficiency