This class was created by Brainscape user John Gartsu. Visit their profile to learn more about the creator.
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John Gartsu
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Decks in this class (6)
amazon connect
What is amazon connect,
What are the key characteristics ...,
What could you use aws lambda fun...
6
cards
connect routing
Routing consists of what 3 parts,
What does a queue hold,
How are queues and agents linked
51
cards
set up agents
How can you manage and load balan...,
Agent hierarchy organization and ...,
What are agents hierarchies
17
cards
contact flows
What does a contact flow define,
By default what kind of users hav...,
Agent hold flow
15
cards
concepts
Aws manages the connectivity to o...
1
cards
best practices
For contact flows how should you ...,
What naming convention do you use...,
What is the standard naming conve...
41
cards
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aws connect
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