amazon connect

Question 1

What is amazon connect?

Answer 1

an omnichannel cloud contact center

Question 2

what are the key characteristics of amazon connect ?

Answer 2

1. self-service configuration
2. Dynamical, personal, and natural contact flows
3. Open platform (can integrate with crms)
4. aws ecosystem
5. 100% cloud-based

Question 3

what could you use aws lambda functions for with connect?

Answer 3

to look up or either post data to outside sources from connect

Question 4

what are the 6 steps to set up an amazon connect contact center?

Answer 4

1. Create an Amazon Connect Instance
2. Set up phone numbers
3. set up routing
4. create contact flows
5. add users
6. set up chat

Question 5

what is the great advantage of using AWS Connect for telephony?

Answer 5

aws manages the telephony infrastructure for you including carrier connections, redundancy, designed to scale, and routing

Question 6

How does AWS manage your telephony connections?

Answer 6

connect is deployed to a region with built-in redundancy of AWS availability zones