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CB2

This class was created by Brainscape user Robert Claridge. Visit their profile to learn more about the creator.

By: Robert Claridge
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Decks in this class (11)

Retail Banking
Retail and wholesale banks,
Primary and secondary banks,
Clearing banks
20  cards
A Client Centered Approach
What is customer service,
Why is customer service important,
State areas of customer satisfact...
26  cards
A Client Centered Approach II
What is the client centred approa...,
In the complete client centered a...,
What should you do during the int...
17  cards
Distribution channels and the impact of technology
What are the banking distribution...,
What services can atms supply,
What money transmission services ...
14  cards
People, Processes and Risk
What were the 2 main developments...,
What is the internal customer wha...,
What is a third party what is the...
13  cards
People, Processes and Risk II
What is business process re engin...,
What is the approach to business ...,
What are the typical characterist...
11  cards
Leadership and Management
What is management,
What is the difference between ma...,
What is an org
21  cards
Leadership and Management II
What is strategy,
What are the nature of strategic ...,
What levels within the org may st...
17  cards
Legislation
The financial services and market...,
The fsma 2000 gave the fsa what,
The financial services act 2012
16  cards
Legislation II
The credit crises timeline,
Who are the regulatory bodies in ...,
Who are the international regulators
12  cards
Legislation III
What is money laundering,
What legislation governs ml,
What does the proceeds of crime a...
12  cards

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CB2

  • Class purpose General learning

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