- decks
- flashcards
- learners
Decks in this class (9)
CSM Fundamentals PRICIPLES
What are the diffrent states for ...,
What is the focus for csm 2,
What is the purpose for csm 3
12
cards
CSM Fundamentals FOUNDATION DATA
What are the prefixes for interna...,
Define b2b contact 2,
Contact customer_contact extends ...
22
cards
CSM Fundamentals OPERATIONS
What are the different case types...,
Whats is the virtual agent 2,
What is the new feature in paris ...
56
cards
CSM Fundametals Customer Experience
What user roles makes it possible...,
Which are the csm service portals...,
As of the paris release is it pos...
23
cards
CSM Implementation Customer Service Operations
How many outgoing and how many in...,
Is it possible by email to create...,
Where in the system do you manage...
89
cards
CSM Implementation Customer Experience
What are the different csm servic...,
What plugin is required to config...,
What plugins are required for kno...
24
cards
CSM Implementation Preparation Best Practice
What is the name of methodology t...,
What is the different collections...,
What are the phases in now create...
19
cards
CSM Implementation Performance Management
What can performance testing find...,
What are the key points of in pla...,
Define leading indicators input o...
11
cards
Extra questions
An ______ defines the type of sup...,
An entitlement can be associated ...,
Entitlements are counted on a per...
11
cards
More about
CSM ServiceNow Fund & Implement
- Full test name ServiceNow Certified Customer Service Management Implementation
- Test acronym Paris version
The creator of this class did not yet add a description for what is included in this class.
How studying works.
Brainscape's adaptive web mobile flashcards system will drill you on your weaknesses, using a pattern guaranteed to help you learn more in less time.
Add your own flashcards.
Either request "Edit" access from the author, or make a copy of the class to edit as your own. And you can always create a totally new class of your own too!
What's Brainscape anyway?
Brainscape is a digital flashcards platform where you can find, create, share, and study any subject on the planet.
We use an adaptive study algorithm that is proven to help you learn faster and remember longer....
Looking for something else?
BeyondBNB CSM Onboarding
- 10 decks
- 354 flashcards
- 8 learners
Decks:
Str Terminology, Company Overview, Prospect Knowledge, And more!
ServiceNow
- 51 decks
- 1129 flashcards
- 6 learners
Decks:
Tables And Columns, Forms And Lists, Data Import, And more!
Implementering
- 8 decks
- 141 flashcards
- 7 learners
Decks:
Lektion 1 Introduktion Til Faget, Lektion 2 Introduktion Til Implementatio, Lektion 3 Policy Implementering Og Top D, And more!
