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Decks in this class (10)
Effective Training Skills
What is the trainer s role 1,
What 5 trainer behaviours increas...,
How does training develop employe...
5
cards
Customer Service
Good customer service is all about 1,
What is a customer 4 2,
What is a customer not 5 3
12
cards
The Selling Process
What are the 6 steps of the selli...,
Describe the 1st step in the sell...,
Describe the 2nd step in the sell...
7
cards
Handling Conflict
What are 2 benefits of solving pr...,
What are 3 ways you can begin to ...,
What are 6 causes of conflict 3
10
cards
Leadership
What is the difference between a ...,
What is leadership 2,
What are 7 traits of leaders 3
21
cards
Improving Communication
What are the 3 elements of commun...,
Who created the 55 38 7 model of ...,
What are the 5 elements of vocal ...
10
cards
Decision Making
What are the 3 basic actions in d...,
What are the 6 steps of the decis...,
What are 3 outcomes of empowering...
10
cards
Motivation and Team Building
What are 3 reasons you should mot...,
What is motivation 2,
What impact does praise have as a...
11
cards
Time Management
What are some common time robbers...,
What are a couple of questions yo...,
What are 3 ways you can manage in...
9
cards
Merchandising
What are the 4 basic product arra...,
What direction do customers eyes ...,
What are 3 display techniques to ...
12
cards
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Customer Service
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