Decision Making

Question 1

What are the 3 basic actions in decision-making?

Answer 1

1. To proceed
2. To oppose
3. To take no action

Question 2

What are the 6 steps of the decision-making process?

Answer 2

1. Objective (what is the desired end result?)
2. Examine (determine what the problem is and why it is a problem)
3. Evaluate (gather the facts)
4. Determine (what are the alternatives and other options?)
5. Choose (what is the best option? create a detailed action plan)
6. Implement (follow-through and monitor the outcome)

Question 3

What are 3 outcomes of empowering employees?

Answer 3

~ reduced problems
~ improved quality of food preparation
~ cost reduction
~ sanitation and safety awareness
~ increased production
~ better decision making skills
~ better team work
~ greater team member responsibility
~ greater respect
~ continuous customer service

Question 4

What does TQM stand for?

Answer 4

Total Quality Managment

Question 5

What is one purpose of the TQM framework?

Answer 5

~ to improve the organization’s performance by successfully solving the problems that cause dissatisfaction for internal and external customers
~ to ensure problem solvers do not jump to solutions before the cause has been analyzed
~ to provide a process that can be used by a team to maximize each member’s contribution
~ to implement solutions to problems through effectively eliminate the problem through prevention

Question 6

What is a problem?

Answer 6

~ A situation that needs to be corrected

~ usually a shortfall, deficit, disharmony, or inconvenience

Question 7

What are 2 reasons problems occur?

Answer 7

Team members:
~ fail to do certain things
~ fail to complete the job
~ do the wrong thing
~ do tasks poorly
~ are poorly motivated
~ have a lack of leadership

Question 8

What are the 6 essential elements of problem solving?

Answer 8

1. Recognize the problem
2. Specify the problem
3. Identifying possible causes
4. Alternative solutions
5. Implement a plan
6. Review the effects

Question 9

What is the differnce between a closed and open-ended problem?

Answer 9

Closed ended problems have fixed constraints and boundaries. Open ended problems do not, the boundaries on these problems may change.

Question 10

What questions can you ask when identifying potential problems?

Answer 10

1. What could go wrong?
2. What is likely to go wrong?
3. Can it be prevented?
4. What can we do now?
5. How did our decision work out?