This class was created by Brainscape user Heather Clark. Visit their profile to learn more about the creator.

Decks in this class (31)

White Book- Chapters 14-16
If the customer doesn t understan...,
The correlation beteen product ig...,
1 the funeral home because it doe...
102  cards
Merchandising- Packet
Purchasing pricing display and sa...,
Caskets and burial containers 2,
Provides value for the consumer a...
26  cards
Packet- Purchasing and Funeral Pricing
To obtain by paying money or its ...,
Will help to maintain a balanced ...,
Beware of bargains sales and conv...
35  cards
Packet- Funeral Merchandise Pricing
The difference between merchandis...,
The percentage derived by dividin...,
Wholesale cost retail price 3
22  cards
Packet- The Traditional Selection Room
1 main level 2 upper level elevat...,
One large room is perferable to a...,
Same as the rest of the funeral h...
22  cards
Packet- Pre-selection Room Procedures and Post Selection Room Procedures
The process by which the consumer...,
In many ways it depends on the fu...,
1 consumer receives the informati...
35  cards
Funeral Service Merchandising- Chapters 1-3
A case or receptacle for dead hum...,
In much of the world outside of t...,
Generally the preferred style of ...
110  cards
Klicker- Chapter 11
Caskets outer burial containers u...,
Based on evaluation of sales hist...,
Any merchandising plan is only as...
79  cards
The Casket Interior
Predicted by the manner in which ...,
A casket in which the rim ogee cr...,
A casket in which the rim ogee cr...
25  cards
Interior Materials and Styles
This is highly visible and subjec...,
Depending on the specific style t...,
Crepe velvet satin linen and line...
49  cards
Casket Exterior Finishes
Wood caskets receive a tremendous...,
Unfinished natural finish painted...,
Receives no finishing steps stain...
30  cards
Cap Openings, Shell Designs, and Closure Methods
Perfection full couch 1,
Distinguished betwen the varietie...,
The ogee portions of the cap were...
42  cards
Wood Casket Fungus, Wood Classes- From Green Book
Earliest manufactured wood coffin...,
Nearly 1 000 years after wooden c...,
Wood casket developed from a shor...
77  cards
Casket Sizes
Length 78 width 23 height 16 to 24 1,
Length 75 width 22 height 16 to 22 2,
Length 84 width 29 3
16  cards
Outer Burial Containers
A general term referring to any c...,
To support the weight of the eart...,
While these do not require the us...
33  cards
Cremation Merchandise
This area is the newest and perha...,
1 more and more families are choo...,
Regardless of the breadth and dep...
41  cards
Other Caskets and Containers
Air trays and combination cases 1,
An outer enclosure utilized for t...,
1 air trays 2 combination cases 3
24  cards
Sundry Funeral Merchandise
The miscellaneous items provided ...,
Canopic jars and tomb furnishings 2,
Candles palls and black drapes pr...
12  cards
Cemetery Merchandise and Property
A funeral home that includes as p...,
Memorial epitaph cenotaph 2,
A physical object that is designe...
54  cards
Funeral Service Management
The administration of a funeral s...,
The achievement of economical ord...,
Planning organizing activating an...
30  cards
Concepts of Management as They Relate to Funeral Service
Objectives the consumer the commu...,
Client caregiver relationship 2,
Funeral service management deals ...
64  cards
The Three Philosophies of Funeral Service Management
1 owner manager technician concept 1,
The most traditional and most com...,
Not all licensed employees qualif...
10  cards
Insurance
A contract whereby one party prom...,
Should use a reputable insurance ...,
1 commercial enterprises 3
10  cards
Inter Professional Relationships
Common interest areas between fun...,
Arrival time prior to the funeral 2,
Keep files current requirements f...
20  cards
Intra Professional Relationships
Represents common interest areas ...,
1 other practitioning funeral ser...,
Self imposed rules of conduct and...
13  cards
Establishing a Funeral Home
Cultural opportunities for your f...,
How much have they invested in te...,
Climate conditions flooding strea...
10  cards
Public Relations
Primary directed wtihin own commu...,
Personal relations professional r...,
Personal acquaintance 3
7  cards
Advertising
The art of informing the public o...,
Budget time element reputable age...,
To convince the consumer that you...
10  cards
Customer Service
Everyone involved in the organiza...,
Remember the emotional state of o...,
Find out what the problem is 3
4  cards
Disaster Procedures
Role of funeral service personnel...,
Natural disasters human responsib...,
Registration of the death 3
5  cards
The Future of Funeral Service
Professional philosophy 1,
Not just to conduct funerals but ...,
Life expentancy has doubled in th...
7  cards

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Management 2

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