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Learn Customer Service

Study Customer Service using smart web & mobile flashcards created by top students, teachers, and professors. Prep for a quiz or learn for fun!
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  • MRKT355
    MRKT355

    MRKT355

    By: Matt Gu
    Trends & Opportunities, Service Characteristics Affect Marketing Strategy + TB Chapter 1, Consumer Behaviour Culture & Service Encounters + TB Chapter 2, Gaps Model ...
    13
    Decks
    337
    Flashcards
    3
    Learners
  • Quality customer care
    Quality customer care

    Quality customer care

    By: Jahi Estridge
    Principles of quality customer service, Knowing the customer, Attitude ...
    4
    Decks
    34
    Flashcards
    1
    Learner
  • Promotional: Fire and Emergency Services Administration
    Promotional: Fire and Emergency Services Administration

    Promotional: Fire and Emergency Services Administration

    By: Erik Parson
    Ch 1. Historical Foundations of fire and Emergency Services, Ch2. Introduction to Administration, Ch 3. Management ...
    17
    Decks
    755
    Flashcards
    18
    Learners
  • R01 Jan 2020
    R01 Jan 2020

    R01 Jan 2020

    By: Jennifer Barker
    The Uk Financial Services Industry, Serving the retail customer, Laws & legal concepts relevant to financial advice ...
    13
    Decks
    514
    Flashcards
    38
    Learners
  • Marketing
    Marketing

    Marketing

    By: Luke Makris
    intro marketing: Creating and Capturing Customer Value & Company and marketing strategy: Partnering to Build Customer Value and Relationships, Ch 3 Analyzing the marketing environment, Ch. 4 managing marketing Information to Gain Customer Insights ...
    7
    Decks
    321
    Flashcards
    17
    Learners
  • Travel And Tourism
    Travel And Tourism

    Travel And Tourism

    By: Tharun Randaya
    Unit 1: The travel and tourism industry, Unit 2: Features of worldwide destinations, Unit 3: Customer care and working procedures ...
    6
    Decks
    103
    Flashcards
    71
    Learners
  • Business-to-Business Sales and Marketing Management
    Business-to-Business Sales and Marketing Management

    Business-to-Business Sales and Marketing Management

    By: Marcus Pilgaard
    Introduction and Foundation, Value and strategic perspectives on business markets, Segmentation ...
    10
    Decks
    140
    Flashcards
    17
    Learners
  • Collocations
    Collocations

    Collocations

    By: Yurii Yurii
    Masterclass, The environment, Customer service ...
    16
    Decks
    213
    Flashcards
    3
    Learners
  • OU Management Spring 2018
    OU Management Spring 2018

    OU Management Spring 2018

    By: Gold Xiong
    Management Functions and HR Management, Activities of the management process, Org Structure & Behavior ...
    21
    Decks
    576
    Flashcards
    6
    Learners
  • Service Management and Marketing
    Service Management and Marketing

    Service Management and Marketing

    By: Unknown Unknown
    Part 1 - Ch1, Part1 Chapter 2, Part 2 Ch 3: Consumer Behaviour in Services ...
    17
    Decks
    246
    Flashcards
    2
    Learners
  • SHHS - GCSE Business - J204 Paper 2
    SHHS - GCSE Business - J204 Paper 2

    SHHS - GCSE Business - J204 Paper 2

    By: Anna Parkin
    4.1 Production Processes, 4.2 Quality of Goods and Services, 4.3 The Sales Process and Customer Service ...
    13
    Decks
    221
    Flashcards
    102
    Learners
  • Higher Admin Theory
    Higher Admin Theory

    Higher Admin Theory

    By: kaci aberdein
    Role of an Admin Assistant, Time and Task Management, Workplace Legislation ...
    7
    Decks
    91
    Flashcards
    53
    Learners
  • SM
    SM

    SM

    By: Noa Aarts
    Chapter 1: Introduction to services, Chapter 2: Consumer behaviour in services, Chapter 3: Customer expectations ...
    16
    Decks
    146
    Flashcards
    1
    Learner
  • Marketing
    Marketing

    Marketing

    By: Renee Martell
    Chapter 8: Customer-Driven Marketing Strategy: Creating Value for Target Customers, Chapter 9: Products, Services, and Brands: Building Customer Value, Chapter 10: New-Product Development and Product Life-Cycle Strategies ...
    9
    Decks
    185
    Flashcards
    25
    Learners
  • Services marketing
    Services marketing

    Services marketing

    By: Axel Wilmssen
    Chapter 1: framework for services, Chapter 2: Consumer behavior in services and customer expectations, Chapter 3: Consumer perceptions of services ...
    10
    Decks
    131
    Flashcards
    3
    Learners
  • BMAR 211
    BMAR 211

    BMAR 211

    By: Gundo M
    Chapter 1: A Marketing Perspective on Service, Chapter 2: Technology And It's Use In Services Marketing, Chapter 3: The Management Of Service Quality ...
    11
    Decks
    170
    Flashcards
    1
    Learner
  • prin of business
    prin of business

    prin of business

    By: SUMMERLYN LEBLANC
    customer service, Chapter 2 (test 1), chapter 3 ...
    4
    Decks
    71
    Flashcards
    1
    Learner
  • Salesforce Admin study 06152019
    Salesforce Admin study 06152019

    Salesforce Admin study 06152019

    By: Tina Mccauley - OIT
    Orgainiation Setup, Sales and marketing applications, Activity management and collaboration ...
    10
    Decks
    243
    Flashcards
    57
    Learners
  • COMM223
    COMM223

    COMM223

    By: L G
    Chapter1: Creating Customer Value And Engagement, Chapter2: Company And Marketing Strategy: Partnering To Build Customer Engagement, Value, And Relationships, Chapter3: Analyzing The Marketing Environment ...
    12
    Decks
    289
    Flashcards
    4
    Learners
  • RST 325
    RST 325

    RST 325

    By: Cesar Salinas
    Distribution and Place, Customer Relationship and Loyalty, Service Environment ...
    5
    Decks
    54
    Flashcards
    1
    Learner
  • EU Law B
    EU Law B

    EU Law B

    By: Sarah Hayward
    EU single market, Services, Services additional ...
    7
    Decks
    446
    Flashcards
    5
    Learners
  • MB-910 D365 Fundamentals(beta)
    MB-910 D365 Fundamentals(beta)

    MB-910 D365 Fundamentals(beta)

    By: Chris Canepa
    Fundamentals of D365 CE Apps, Fundamentals of D365 Marketing, Fundamentals of D365 Sales ...
    4
    Decks
    443
    Flashcards
    13
    Learners
  • Spanish
    Spanish

    Spanish

    By: Isaac Waterfall
    Spanish Oral Exam, Grade 9 Speaking Phrases, Grade 9 Writing Phrases ...
    45
    Decks
    2,131
    Flashcards
    1
    Learner
  • Cintas SSR certification
    Cintas SSR certification

    Cintas SSR certification

    By: c n
    Cintas Structure, Corporate Culture, Growth, Selling, Etc. ...
    4
    Decks
    80
    Flashcards
    31
    Learners
  • Principles of Business
    Principles of Business

    Principles of Business

    By: LEXIE CITRANO
    Test 1 (customer service), Chapter 2, test 1, Chapter 2 , Test 2 ...
    7
    Decks
    155
    Flashcards
    11
    Learners
  • Mrs Playfair's French vocab
    Mrs Playfair's French vocab

    Mrs Playfair's French vocab

    By: Gabriele shaw
    French Verbs, French Adjectives, French Colours ...
    18
    Decks
    2,919
    Flashcards
    5
    Learners
  • KS|FRE Vocabulary LVL1
    KS|FRE Vocabulary LVL1

    KS|FRE Vocabulary LVL1

    By: Romina Borges
    Customer Service, L1 Terminology, Types of Nurses ...
    12
    Decks
    854
    Flashcards
    6
    Learners
  • MKTG210
    MKTG210

    MKTG210

    By: Bree Gen
    Chapter 1- MKTG, Chapter 2- MKTG, Chapter 3- MKTG ...
    10
    Decks
    396
    Flashcards
    1
    Learner
  • Volume 2
    Volume 2

    Volume 2

    By: Michael Young
    201.01 Command Procedures, 201.01A IN-TRANSIT, ON DECK, COMPANY RECYCLE, 201.03 ACCOUNTABILITY ...
    7
    Decks
    292
    Flashcards
    54
    Learners
  • [2ND YEAR] PH 106 - Dispensing 1 (Lec)
    [2ND YEAR] PH 106 - Dispensing 1 (Lec)

    [2ND YEAR] PH 106 - Dispensing 1 (Lec)

    By: Juan Carlos Cornelio
    PRELIM 01 - Principles of Good Customer Service, PRELIM 02 - Principles of Interpersonal and Intercultural Communication, MISC 01 - Practice Test ...
    6
    Decks
    173
    Flashcards
    34
    Learners

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