1. introduction, 1. Argo & Dahl (2018): Standards of beauty: the impact of mannequins in the retail contex, 1. Micro-culture: ethnicity and consumer’s ideology...
1.1 The service concept: the missing link in service design research - Goldstein, 1.2 Insights into service operations management: a research agenda - Roth, 1.3 Service research priorities in a rapidly changing context - Ostrom...