10% Topic 2 – Instance Configuration Flashcards by Linda Leynes

What is an Update Set used for?

[Exam Weight: 10%] Move configuration changes between instances

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What type of changes are captured in Update Sets?

[Exam Weight: 10%] Configuration changes

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Which Update Set should NOT be used for migrations?

[Exam Weight: 10%] Default Update Set

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When should a new Update Set be created?

[Exam Weight: 10%] Before starting development

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What must be done before exporting an Update Set?

[Exam Weight: 10%] Mark it as Complete

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Can a completed Update Set be reopened safely?

[Exam Weight: 10%] No

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What happens if an Update Set is applied twice?

[Exam Weight: 10%] Changes are not duplicated

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What instance order is recommended for Update Sets?

[Exam Weight: 10%] Development → Test → Production

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Should instances be on the same version?

[Exam Weight: 10%] Yes

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What record tracks Update Set preview errors?

[Exam Weight: 10%] Update Set Preview Problems

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What is a system property?

[Exam Weight: 10%] A value that controls system behavior

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Where are system properties stored?

[Exam Weight: 10%] sys_properties table

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What are system properties commonly used for?

[Exam Weight: 10%] Enable or disable features

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What happens when a system property changes?

[Exam Weight: 10%] System behavior updates

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What CSA mistake is common with Update Sets?

[Exam Weight: 10%] Using Default Update Set

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What is a plugin?

[Exam Weight: 10%] A package that adds functionality to an instance

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Who can activate plugins?

[Exam Weight: 10%] System administrators

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Can plugins always be uninstalled cleanly?

[Exam Weight: 10%] No

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What should be considered before activating a plugin?

[Exam Weight: 10%] It may add permanent data and tables

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What is the purpose of roles?

[Exam Weight: 10%] Control access to features and data

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Where should roles be assigned as best practice?

[Exam Weight: 10%] Through groups

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What table stores role definitions?

[Exam Weight: 10%] sys_user_role

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What feature allows admins to act as another user?

[Exam Weight: 10%] Impersonate User

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Can impersonation bypass ACLs?

[Exam Weight: 10%] No

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What is personalization?

[Exam Weight: 10%] Changes that affect only the current user

What is configuration?

[Exam Weight: 10%] Changes that affect all users

Can personalization be captured in Update Sets?

[Exam Weight: 10%] No

Can configuration be captured in Update Sets?

[Exam Weight: 10%] Yes

What CSA mistake is common with plugins?

[Exam Weight: 10%] Activating without understanding impact

What CSA mistake is common with personalization?

[Exam Weight: 10%] Expecting it to move with Update Sets

What is an instance in ServiceNow?

[Exam Weight: 10%] A single, separate ServiceNow environment with its own data, users, and configuration.

What is a Personal Developer Instance (PDI)?

[Exam Weight: 10%] A free ServiceNow instance for learning, development, and testing.

Where do developers request a Personal Developer Instance?

[Exam Weight: 10%] developer.servicenow.com.

How long is a Personal Developer Instance active without use?

[Exam Weight: 10%] It expires after inactivity (typically 10 days).

What happens when a PDI expires?

[Exam Weight: 10%] The instance is reclaimed and data may be lost.

What role provides full access to all platform features?

[Exam Weight: 10%] admin.

Can a non-admin user add users to the admin role?

[Exam Weight: 10%] No.

Can a user with only the admin role grant the security_admin role?

[Exam Weight: 10%] No, they must elevate to security_admin first.

What is the purpose of the security_admin role?

[Exam Weight: 10%] To control access to high-risk system and security settings.

How does an admin elevate to the security_admin role?

[Exam Weight: 10%] By selecting "Elevate Roles"� and choosing security_admin.

What happens after elevating to security_admin?

[Exam Weight: 10%] Elevated access is temporary for the session.

What is user impersonation used for?

[Exam Weight: 10%] Testing access and behavior as another user.

Which roles allow impersonation?

[Exam Weight: 10%] admin or impersonator.

Does impersonation require the user’s password?

[Exam Weight: 10%] No.

How are actions recorded during impersonation?

[Exam Weight: 10%] As if performed by the impersonated user.

Where can impersonation be started or ended?

[Exam Weight: 10%] From the User menu.

Can admins view impersonation logs?

[Exam Weight: 10%] Yes.

What happens if you impersonate a user without a user ID?

[Exam Weight: 10%] Impersonation fails.

What is a group in ServiceNow?

[Exam Weight: 10%] A collection of users.

What is the purpose of groups?

[Exam Weight: 10%] To assign roles and manage work assignment.

What are the base group types in ServiceNow?

[Exam Weight: 10%] catalog, itil, survey.

Where is the group type defined?

[Exam Weight: 10%] In the Type field on the group record.

What table stores users?

[Exam Weight: 10%] sys_user.

What table stores groups?

[Exam Weight: 10%] sys_user_group.

What table stores roles?

[Exam Weight: 10%] sys_user_role.

What controls whether a role can be delegated?

[Exam Weight: 10%] The Grantable and Can Delegate fields on the role record.

Which roles cannot be delegated by default?

[Exam Weight: 10%] admin, public, nobody, role_delegator.

What is authentication in ServiceNow?

[Exam Weight: 10%] The process of verifying a user’s identity.

What authentication method uses external identity providers?

[Exam Weight: 10%] External Single Sign-On (SSO).

What authentication method uses credentials stored in the instance?

[Exam Weight: 10%] Local database authentication.

What authentication method uses an encrypted digest?

[Exam Weight: 10%] Digest Token authentication.

What authentication method uses a passcode sent to a device?

[Exam Weight: 10%] Multi-factor authentication (MFA).

What is the purpose of MFA?

[Exam Weight: 10%] To add an extra layer of security beyond username and password.

What is a user role assignment best practice?

[Exam Weight: 10%] Assign roles to groups, not directly to users.

Why is assigning roles to groups preferred?

[Exam Weight: 10%] Easier management and consistent access control.

What happens when a user is removed from a group?

[Exam Weight: 10%] They lose all roles granted by that group.

What portal do users without roles see on new instances?

[Exam Weight: 10%] Employee Center.

What URL suffix directs users to Service Portal?

[Exam Weight: 10%] /sp

10% Topic 2 – Instance Configuration Flashcards

(68 cards)