11

Question 1

Motivation

Answer 1

The internal & external factors that stimulate the desire in workers to be continually be interested in & committed to doing the job well.

Question 2

Benefits of well-motivated workers for the business

Answer 2

• Low labour turnover, reducing costs
• Low absenteeism
• High productivity, increasing the competitiveness of the business
• Offer useful suggestions to help business achieve its objectives
• Prepared to accept responsibility

Question 3

How to satisfy human needs

Answer 3

Social connections, Challenge, Significance & Certainty.

Question 4

Social connections

Answer 4

Working in groups/teams.

Question 5

Challenge

Answer 5

Providing different work tasks & chance of promotion.

Question 6

Significance

Answer 6

Praising & recognizing performance.

Question 7

Certainty

Answer 7

Providing job contracts & offering job security.

Question 8

Financial Motivators

Answer 8

Time-based wage rate, piece rate, salary, commission, bonus payment, performance related pay(PRP), profit sharing, share-ownership schemes & fringe benefits.

Question 9

Piece rate

Answer 9

(Frederick Taylor) Payment to a worker each unit is produced

Question 10

Advantages of piece rate

Answer 10

• Encourages workers to increase ouput
• Easy to calculate the labour cost per unit.

Question 11

Disadvantage of piece rate

Answer 11

• Quality might fall
• No security in pay levels(if production is delayed)
• In many jobs, individual ouput per worker cannot be calculated.

Question 12

Piece rate is used in situations

Answer 12

• Output of each worker is easy to identify and measure
• There is a need to keep unit costs as low as possible.

Question 13

Self actualisation

Answer 13

A sense of self fulfilment reached by feeling enriched and developed by what one has learned and achieved.

Question 14

Why are there motivation theories?

Answer 14

These attempt to identify which human needs can be satisfied at work and how workers can be motivated to work.

Question 15

People are motivated by money alone

Answer 15

Frederick Taylor

Question 16

Elton Mayo assumed that…

Answer 16

Working conditions like lighting, heating and rest periods have a significant effect on workers productivity.

Question 17

Hierarchy of needs are made by…

Answer 17

Abraham Maslow

Question 18

Hierarchy needs structure

Answer 18

Physical needs, safety needs, social needs, esteem needs, self actualisation