2. PROCESS IDENTIFICATION

Question 1

process identification

Answer 1

-1º step of bpm lifecycle
-output:
1. process architecture
2. decision tool to determine which processes will enter in the bpm lifecycle
-not for free

-2 key activities:
1. process architecture definition
2. process selection

Question 2

Process categories according to Porter’s value chain

Answer 2

● Support processes / Secondary:
enable the execution of core processes

● Core processes / Primary:
cover the essential value creation of a company (typically external)

● Management processes:
provide directions, rules, and practices for core and support processes

Question 3

relationships between processes

Answer 3

-Sequence:
logical sequence, outputs and inputs

• Decomposition:
  primary relationship that defines the structure of the process architecture
• Specialization:
  description of variants of a generic process due to the context of the process

Question 4

Reference models of process architecture

Answer 4

• because Process analysts find it difficult to identify the processes of an organization and the levels of a process architecture

-reference models:
1. go through all relevant categories
2. identify relevant processes for the organization (ITIL, SCOR, PCF)

• time reduction
• broader perspective
• compatibility between processes
• standardization

Question 5

process landscape model checklist

Answer 5

○ is it a process at all? = main action
○ can the process be controlled? = observable, case notion, sense of repetition
○ is the process important enough to manage?
○ is the process scope too big?
○ is the process scope too small?

Question 6

Process landscape model in 7 step method

Answer 6

1. Clarify terminology
2. Identify end-to-end processes
3. For each end-to-end process, identify its sequential processes
4. For each business process, identify its major management and support processes
5. Decompose and specialize business processes
6. Compile process profile
7. Check completeness and consistency

Question 7

criteria for process selection

Answer 7

• strategic importance:
  goal: which processes have the greatest impact

-health:
time, cost, quality, flexibility

-feasibility:
goal: how susceptible a process is to bpm initiatives

Question 8

process portfolio

Answer 8

set of all processes in general and in relation to key selection criteria