6. QUALITATIVE PROCESS ANALYSIS

Question 1

Value-added analysis

Answer 1

1. identify the customer of the process
2. decompose the process into steps
3. classify each step according to its value

Question 2

Classify each step according to its value

Answer 2

-value adding VA –> step that produces value to the customer

-business value adding BVA –> step that is necessary for the business to run smoothly

-non-value adding NVA –> handoffs, rework, waiting

Question 3

waste analysis - 7 types of muda

Answer 3

1. Transportation: moving materials or other physical like documents
2. Motion: workers move pieces in the production line or have to switch from one software application to the other
3. Inventory: we hold more inventory than what is strictly necessary or work-in-process
4. Waiting: resources idleness (resource is waiting for the task)
5. Defects: all work to correct, repair or compensate for a defect including rework loops
6. Overprocessing: a work that is performed unnecessarily, perfectionism
7. Overproduction: execution of a process instance that doesn’t add any value

Question 4

Stakeholder analysis

Answer 4

purpose = gather data from multiple sources by interviewing different types of stakeholders and reconciling their viewpoints

Question 5

types of stakeholders

Answer 5

1. Customer(s)
   ○ concerned about process issues such as cycle time, defects, transparency
2. Process participants
   ○ concerned about high resource utilization, defects, handoffs
3. External parties
   ○ involved in the process → suppliers, sub-contractors
   ○ concerned about having a steady or growing stream of work and planning their work ahead
4. Process owner
   and operational managers who supervise the process participants
5. Sponsor
   ○ and executive managers
   ○ concerned about the strategic alignment of the process and its contribution to key performance indicators

Question 6

issue documentation

Answer 6

Issue register: organizes and documents process issues and assesses their impacts quantitatively and qualitatively

Pareto analysis: goal = identify which issues should receive priority

Question 7

Pick chart

Answer 7

1. Possible: issues can be addressed if there are sufficient resources
2. Implement: issues that should be implemented as a
   priority
3. Challenge: issues that should be addressed but require significant amount of effort
4. Kill: issues that are probably
   not worth addressing