23. Additional Analysis Methods

Question 1

Gap Analysis P. 485

Answer 1

A tool used to identify a performance difference between a current state and a desired or future state using metrics implied by the states.

Question 2

Levels of Gap Analysis P. 485

Answer 2

• Business level
• Process level
• Product level

Question 3

Tools for Root Cause Analysis P. 488

Answer 3

• 5 Whys
• Cause and Effect Diagram
• Pareto Chart (vital view from trivial many)
• Fault Tree Analysis (tree with AND and Or gate)
• Waste Analysis (overproduction, inventory, defects, overprocessing, waiting, motion, transportation, people)