2.4 Resource management Flashcards

(46 cards)

1
Q

Economies of scale def?

A

When increasing the business’s output decreases production costs

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2
Q

4 methods of production

A

Job
Flow
Batch
Cell

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3
Q

Job production
Def?
2 Ads & dis?

A

One product is made at a time and is specific to the customer
Ads- Customer satisfaction from bespoke product, charge premium prices, motivated employees to use their skills
Dis- Skilled experts have higher wages, slow production causes slower cash flow

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4
Q

Batch production
Def?
2 Ads & dis?

A

Set quantity of identical products
Ads- Can meet fluctuations in demand, less labour intensive than ‘job production’
Dis- Wasted idle time between batches that needs to be planned, not bespoke to customer tastes

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5
Q

Flow production
Def?
2 Ads & dis?

A

Continuously making identical products
Ads- Low unit costs due to economies of scale, automated so consistent quality
Dis- Expensive machinery, higher absenteeism due to repetitive work

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6
Q

Cell production
Def?
2 Ads & dis?

A

Work divided into teams, each team is responsible for different part of production process
Ads- Higher motivation due to working as a team, more efficient as they share their skills
Dis- Needs organisation of the production process, team efficiency can be reduced by weaker workers

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7
Q

Production def?

A

The total amount produced in a time period

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8
Q

Productivity def?

A

Output per worker, per time period, measures how much each worker produces over a period of time

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9
Q

Productivity equation?

A

Total amount per time period / number of employees

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10
Q

Key benefit of improved productivity?

A

Decreased costs

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11
Q

4 Ways to improve productivity

A

-Employee motivation-> financial and non-financial methods
-Employee training-> useful contributions, less supervision needed
-Selective recruitment-> hiring enthusiastic employees
-Investment in machinery-> improve levels of output and quality

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12
Q

Cycle between productivity and competitiveness?

A

High productivity decreases business’ costs, prices can be lowered, compete with competitors, more success, more financial resources to invest in productivity

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13
Q

Efficiency def?
Maximum efficiency def?

A

How a business uses its resources as cost-effectively as possible
The point where the cost per unit is at its lowest

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14
Q

Average cost per unit equation?

A

Total costs / number of units

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15
Q

4 Ways to improve efficiency

A

-Relocation-> moving to a smaller/ cheaper location to reduce fixed costs
-Investment in capital equipment (machinery)-> increase output rate and quality
-Using lean production techniques-> reduce wastage
-Organisational restructuring-> reducing level of staff

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16
Q

Labour intensive def?
When is it most common?

A

Production that predominantly uses physical labour
Services, small-scale production

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17
Q

Capital intensive def?
When is it most common?

A

Production that predominantly uses machinery and technology
Large-scale production, standardised products

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18
Q

Labour intensive
2 Ads & dis?

A

Ads- workers can be more creative, workers can be retrained
Dis- Incentives may be needed to motivate staff, can be high training costs

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19
Q

Capital intensive
2 Ads & dis?

A

Ads- Machines provide consistent quality, machines can run continuously
Dis- High start up and maintenance costs, breakdowns can disrupt production

20
Q

Capacity utilisation def?
Unit?

A

A measure of how well a business’ assets are being used to produce output
A percentage

21
Q

Capacity utilisation formula?

A

Actual output / maximum possible output x100

22
Q

Under-utilisation def?
3 Ad & 2 dis?

A

Operating beneath capacity
Ad- Flexibility to respond to increases in demand, time to train staff, time to maintenance machinery
Dis- Fixed costs are spread out over fewer units-> higher costs per unit, may need to reduce staff

23
Q

Over-utilisation def?
2 Ad & 3 dis?

A

Operating above capacity
Ad- Minimise costs per unit, attract customers if they see they are busy
Dis- Lack flexibility to respond to changes in demand, strain on machinery, overworked staff may want to leave

24
Q

4 ways to improve capacity utilisation and brief explanation?

A

Reduce capacity-> sell fixed assets or reduce staff
Increase usage-> encourage sales through discounts
Outsourcing-> use outside businesses for some tasks
Redeployment-> move underused resources to areas they are needed

25
Stock control def?
Control of the flow of stock in a business
26
Stock also called? 4 things it includes?
Inventory Raw materials, work-in-progress, components, finished goods
27
Buffer stock def?
Minimum level of stock that is kept
28
Re-order level def?
When stock is re-ordered, could be automatic
29
Lead time def?
Time it takes for stock to arrive
30
What does a stock control diagram look like?
31
Buffer stock Other name? Def? 2 Ads and dis?
Just in case (JIC) Keeping a quantity of stock in case of a shortage Ads- can take advantage of a surge in demand, production unlikely to stop if suppliers are delayed Dis- high cost of storage, risk of becoming obsolete or perishing
32
3 Implications of poor stock control + 3 chains of analysis for each
Production stoppages-> under utilisation of capital and labour-> higher unit costs Unavailable stock-> customers visit competitors-> loss of revenue Unsold stock in storage-> discounts-> reduced profit margins
33
Just in time (JIT) Def? 2 Ads & dis?
Stock is ordered when it is required, not stored Ads- lower costs of storage, improves cash flow as money isn't tied up in stock Dis- can't take advantage of a surge in demand, production could stop if suppliers are delayed
34
Waste def?
Any activity that the customer doesn't value
35
3 advantages of waste minimisation? + chain of analysis
Improve efficiency-> reduce unit costs of production Better quality-> better customer satisfaction Improve business's reputation-> attract ethical customers
36
Lean production def?
The minimisation of resources used in production
37
Examples of wastes that lean production aims to reduce?
-Excess stock -Products below quality -Waiting time
38
Quality def?
The features of a product that meet customer standards
39
2 ads of good quality
-Charge premium prices -Strengthen brand
40
3 dis of bad quality
-Cost of replacements/ refunds -Costs wasted material -Lose customers
41
Quality control def? 2 Ads & dis?
Inspecting the quality of a product at the end of production Ads- simple and quicker, less costs of training/wages Dis- less focus on the cause of defects, rejection of finished products wastes resources
42
Quality assurance def? 2 Ads & dis?
Inspecting the quality of a product throughout the production process Ads- focus on the cause of defects-> prevent future issues, rejection at early stages-> less wasted resources Dis- more time consuming and complicated, higher costs of training/wages
43
Quality circles def? 2 Ads & dis?
Groups of workers meeting regularly to solve quality problems Ads- worker motivation as involved in decision making, informed decisions as workers involved in the process Dis- management needs to trust workers, meetings to be organised regularly
44
TQM def? 2 Ads & dis?
Total quality management Organisation with quality at its core Ads- high quality in all aspects improves efficiency, more satisfied customers Dis- need for constant training, needs organisation and time
45
Kaizen def? Key aspect? Elements include..?
Continuous steps to improve production by the elimination of waste Long-term commitment to change Total quality management, zero defects, high automation
46
3 ways quality management gives a competitive advantage
-Unit costs can reduce with quality assurance-> lower prices -Provide a USP -Better reputation-> word of mouth