Boarding process (3.1.1) and flight crew
- At least one flight crew member is present in the Ac and relevant Ac systems are activated
- ReqCC is on board and ready (to initiate and direct an evacuation)
Responsibilities Pu during boarding process (3.1.1)
- deal with emergency procedures
- prevent fire and/or perform fire fighting
- communicate about, initiate and direct an evacuation
Cpt / delegate, or in their absence, Pu must check prior boarding (3.1.1)
- seat belt signs off
- no smoking sign on
- interior lighting is on, to enable emergency exits to be identified.
Flight deck door must be closed and locked (3.1.1) for security reasons:
From the moment all external ac doors are closed (dep) and may be unlocked and opened when any external ac doors is opened (arr).
During disembarking pax, reqCC does not have to be onboard when Pu has ensured: (3.1.1)
- no fuelling
- electrical power available
- available CAs has fulfilled preflight duties (security search / pre flight equipment check)
- pax - Cas available is 50 or less
- senior cabin crew is present in cabin
- at least 1 Ca is present at each pair of doors (entry/srv door).
Rapid disembarkation or emergency evacuation on the ground (3.1.2) inform:
- flight crew on board: via VHF to ATC or via company
- flight crew not on board: to company (via portophone or in person).
Cabin doors (3.1.3)
Never open cabin door without boarding device or catering truck - because of the risk of falling out.
Cabin crew should avoid making normal cabin-flight calls during the following phases of high workloads: (3.1.8)
Departure:
Starts V-15
Ends fasten seat belt sign is off
Arrival:
Starts with CABIN CREW - CABIN CHECK FOR LANDING
Ends at engine shut town (seat belt sign off)
Normal and emergency cabin to flight deck calls are not allowed during following critical phases of flight: (3.1.8)
- TO
- final approach
- GA / missed approach
- landing
Interphone etiquette (3.1.9)
- name
- location in Ac
No answer: try again after 1 minute.
Cabin luggage to moved into the hold check following: (3.1.13)
- valuables and keys
- travel docs / medication
- DG that are only permitted in cabin.
- portable electronic devices need to be switched off.
Rules for CBBG (cabin baggage on additional seat) (3.1.13)
- 1 CBBG per pax
- max weight 45kgs
- max length 140cm
- must be packed / covered to avoid possible injury to pax and crew
- trunks and crates are not allowed.
Seating CBBG (3.1.13)
- pax and CBBG next to each other
- not at an exit row
- window / middle seat
- must not be obscure for pax view of fasten seatbelt / no smoking sign or required exit sign.
Use of portable electronic devices by crew (3.1.15)
Crew member must switch off and stow their personal devices upon boarding ac.
- May only be used after arrival when all pax have disembarked and on board tasks have been completed
- may be used during in flight rest.
Briefing between cabin crew and flight crew (3.2.2)
Goal: to establish CRM, improve teamwork, to reduce errors (TEM)
Discuss: flight time / slot or tsat, tech issues, pax requiring special attention (DEPU/INAD), wx and routing
Ground handling phases is defined as: (3.2.6)
- boarding till pushback
- door opening until disembarkation of the crew
- during an entire transit stop.
Pax age indication (3.3.2)
Adult = 12 or above
Child = 2 to 12 years old
Infant = under age 2.
Reseating prior TO (3.3.2)
Kept to an absolute minimum to avoid delays.
When reseating is inevitable prior TO, the new seat allocation shall be coordinated with gnd staff for load sheet processing.
Not required for reseating on the same row / swapping occupied seats.
Overwing exits (3.3.3)
Exit row seats should be occupied during taxiing, TO and landing by ABP - in case reseating is necessary this should be communicated to ground staff.
Unaccompanied Minor (UM) (3.3.5)
Children between 5-14 years who travel unaccompanied, but have UM service booked.
Seat next to UM needs to stay open, no able, preferable next to a female pax.
Ovens may only be used (3.1.16)
- When oven insert is used
- When the oven is clean
- To heat meals.
Do not preheat ovens during ground-stops to prevent fire/smoke. Ovens switched off during taxiing, TO and landing.
Hot cups/jugs may be used (3.1.16)
- during ground stop or cruise flight
- Must be empty during taxiing, TO and landing.
Flush away from liquids in cabin (3.1.16)
- ground stop - flushed down toilet bowl
- Cruise flight - flushed down the sink
Cabin pre-flight check needs to be done (3.2.5)
- when a new cabin crew has entered the ac for duty
- After an ac has been left unattended by a flight crew or cabin crew for any period of time.
When only a part of the cabin crew changes, only the new cabin crew member perform pre-flight checklist.
