4.3 Tools and Techniques for SCI

Question 1

What is the purpose of the PICK chart and what does PICK stand for?

Answer 1

• Possible
• Implement
• Challenge
• Kill

-> Tables that differs between Impact (Big/Small) and Difficulty (Easy/Hard) where processes are entered

Question 2

What is the purpose of an issue register?

Answer 2

-maintain, organize and prioritize perceived weaknesses of the process (issue)

Question 3

Name the principle behind the pareto chart and its uses

Answer 3

• 80% of come the problems come from way less sources then the other 20%
• -> focus on the 80%
• useful to prioritize a collection of issues
• bars indicate the impact

Question 4

Name two types of Root-Cause analysis methods and there relation between issue and factor

Answer 4

1. Why-Why diagram
   - > issue to factor
   - > starting from the issue you ask why 5 times to find the factor
2. cause-effect diagramm
   - > issue to factor and backwards
   - > starting from the issue, try to find causes for the problems and from main parts of the process too (mashines, men, method)