4.4 Training

Question 1

What is meant by the term training

Answer 1

A range of activities giving employees job-related skills and knowledge

Question 2

Explain the benefits of training employees

Answer 2

• Learn new skills and gain knowledge that can make them better at their jobs
• Learn new technology required for their job
• Production of high quality goods
• Improve productivity by teaching employees to focus on important tasks
• Good customer service

Question 3

Explain why training might help to improve a business’s employee retention rates

Answer 3

Training can make employees feel more loyal to a business giving them additional skills, which may mean they can be promoted and take on more challenging work. Both these factors mean employees are less likely to leave. Businesses can also keep more experienced staff reducing costs

Question 4

Using examples, explain the difference between on-the-Job training and off-the-Job training

Answer 4

On the Job training means employees do not leave the workspace, with the type of training meaning that employees may learn from more experienced workers, an example of this is work shadowing where you observe experienced workers.

Off the Job training takes place outside of work, it might involve attending a course at college or university, studying at home or going on a course run by a training company which can last for a considerable amount of time. For example, an accountancy firm may pay for its employees to gain accountancy qualifications.

Question 5

What is an example of on-the-job training

Answer 5

Shadowing more experienced workers

Question 6

What is an example of off-the-job training?

Answer 6

Completing a computer-based training course at home

Question 7

What is induction training?

Answer 7

The training an employee receives when they start a new job. It is designed to help the new employee settle into the business.

Question 8

What does induction training include?

Answer 8

It can include meeting other employees, a tour of the building, IT systems, company rules and procedures. It normally takes place in the workplace

Question 9

Explain the benefits of induction training

Answer 9

• Helps new employees to integrate with existing workers and teach them on how to carry out their new jobs effectively
• Can help new employees to become more productive earlier

Question 10

Explain the benefits of on-the-job training

Answer 10

• On-the-job training is a cost-effective method for businesses, as it doesn’t require travel or expensive resources.
• It’s often provided by other employees, ensuring employees receive the necessary knowledge and skills for their roles.
• Allows employees to learn technology required for their job

Question 11

Explain the drawbacks of on the job training

Answer 11

• On-the-job training may not bring new ideas to a business unless an outside trainer is used
• May result in employees being unavailable for extended periods, potentially affecting both providers and recipients

Question 12

Explain the benefits of off-the-job training

Answer 12

• Brings new ideas and approaches into a business. This can be valuable in industries, such as developing computer software, in which change is rapid.
• Expensive and can be used to motivate employees. Receiving off-the-job training can make employees feel valued as their employer is spending significant sums on improving their skills. This may result in substantial improvements in the employee’s performance at work

Question 13

Explain the drawbacks of off-the-job training

Answer 13

• Can be expensive and risky for small businesses, as it may not be feasible for them to afford
• The training may lead to employees leaving the business for new opportunities, resulting in little or no return on investment