What is change management?
A set of processes and procedures for managing changes to systems.
What does change management help prevent?
Downtime, confusion, and mistakes during changes.
What is the first step in the change management process?
Determining the scope of the change.
What factors should be considered when assessing the risk of a change?
Whether the change affects an entire operating system or a specific application.
What is a change control board?
A group responsible for analyzing, approving, and scheduling proposed changes.
What is the purpose of a backup plan in change management?
To restore systems to their previous state if a change fails.
What is onboarding?
The process of integrating a new hire into the organization.
What documents are typically provided during onboarding?
Employee handbook and acceptable use policies.
What needs to be created for a new user during onboarding?
New accounts with the correct rights and permissions.
What is offboarding?
The process of managing a user’s exit from the organization.
What should be considered during offboarding regarding user assets?
What happens to assigned hardware and stored data.
What is a playbook in a security context?
A defined set of steps to follow during a specific event.
What is an example of an event that might require a playbook?
Investigating a data breach.
What does SOAR stand for?
Security, Orchestration, Automation, and Response.
What is the benefit of using a SOAR platform?
To integrate diverse systems and automate mundane tasks.
What should organizations do to maintain security?
Continuously monitor and revise processes and procedures.
What is one way to strengthen a security posture?
Tightening the change control process.
What should be done if new technologies are integrated?
Create new playbooks or update existing ones.
What is the governance structure typically initiated by?
A board, such as a board of directors.
What is the role of committees in governance?
To implement broad objectives set by the board.
How do public sector governance policies differ from private sector?
They often involve legal, administrative, and political issues.
What are the two forms of governance?
Centralized and decentralized.
In centralized governance, who makes the decisions?
One group for the entire organization.
In decentralized governance, who typically makes decisions?
Individuals performing specific jobs.