1
Q
What are the objectives of KPI?
A
Key performance indicators
- measures performance
2
Q
Occupancy Rate
A
- volume of rooms sold
- rooms sold / total rooms - OOI X 100
3
Q
REVPAR
A
Revenue per available room
- rooms revenue - VAT / total rooms - OOI
4
Q
ADR
A
Average Daily Rate
- rooms revenue / number of rooms sold
5
Q
The average number of guests per occupied room
A
- number of guests / number of occupied rooms
6
Q
Double / Multiple occupancy %
A
- number of guests - number of occ rooms / number of occ rooms
7
Q
ALS
A
The average length of stay
- number of guests for a period / number of arriving guests for that period
Rooms Division Operations & Spa Operations
flashcards
Decks in class (3)
# Cards
