What are the 5 rules of conduct?
1 - be honest and act with integrity
2 - Maintain professional competence
3 - Provide good quality and diligent service
4 - Treat others with respect and encourage diversity and inclusion
5 - Act in the public interest and take responsibility
Why do we have rules of conduct?
Set out the standards of professional conduct and practise expected of members and firms registered for regulation by RICS
Define ethics
Having a higher standard than just avoiding a certain behaviour or practise because it is illegal
5 principles of better regulation?
What are the 3 professional obligations for RICS members?
1 - Comply with CPD requirements
2 - Cooperate with the RICS
3 - Provide all information requested by the Standards and Regulation Board
What is a conflict of interest?
A situation in which a person is in a position to derive personal benefit from actions or decisions made in their official capacity.
What is a bribe?
What are the consequences of a bribe?
An inducement or reward offered, promised or provided unethically to gain any commercial, contractual, or personal advantage
What is Money Laundering?
Converting and investing illegally gained money into property
Who is the president of the RICS?
Justin Sullivan
Who is the Chairman of the RICS?
Martin Samworth
What does your firm do to ensure the health and safety of its employees?
What is the Health and Safety at work act?
What are its basic principles & what penalties are there?
The H&S at Work Act 1974
- UK legislation ensuring health, safety & wellbeing of employees & others
What is ‘Personal Data’?
Anything that could identify an individual
e.g.
- Name
- ID Number
- Location
- Characteristics
What are the CDM regulations?
Construction, Design, & Management regulations (2015)
Aims to consider H&S throughout entire projects, from conception to demolition
Projects become notifiable if they:
- Last longer than 30 days
- Are more than 20 workers
- Are over 500 person days
What is the difference between a risk and a hazard ?
Hazard - anything that could cause harm
Risk - combination of:
- likelihood of occurrence
- severity of outcome
What are the:
- 7 Key Principles
- 8 Individual rights
of GDPR (General Data Protection Regulation)?
Can you name 3 of each?
7 Key Principles:
1) Lawfulness, fairness, transparency
2) Purpose limitation
3) Data minimisation
4) Accuracy
5) Storage limitation
6) Integrity & confidentiality
7) Accountability
8 Individual Rights:
1) To be informed
2) Access
3) Rectification
4) To erasure
5) Restrict processing
6) Data portability
7) object
8) Automated decision making
What are included in your firms Terms of Business?
What components would you find in a business plan?
Why are they needed?
Help to secure new instructions, expand client base and allows for resource planning
Terms of engagement examples
Why would a firm want to RICS accreditation?
Status shows that the firm
- behaves ethically
- handles client money responsibly
- acts transparently
- has necessary skills and competence
- handles complaints appropriately
What is a safe place?
A place or environment where people feel safe from discrimination, criticism, harassment, and harm.
What are your firms procedures for checking conflict of interest?
Set out in my company’s Conflict of Interest Policy, available on the Integrated Management System (IMS)
What is a balance sheet?
What is a profit and loss statement?
What is a cash flow statement?
Balance Sheet -
A statement of financial position at a specific point in time (assets, liabilities, equity)
Financial statement -
Statement recording revenue, costs, and expenses (usually quarterly)
Cash flow statement -
Statement showing net cash-flow position to help assess liquidity
Have you dealt with a complaint before & what did you do?
Complaint from a landowner that a surveyor had taken access without consent