1
Q
What does the business process perspective focus on?
A
Measures productivity, flexible response, waste reduction
2
Q
What does the customer perspective focus on?
A
On-time delivery, customer satisfaction
3
Q
What does innovation and learning perspective focus on?
A
Training staff, New product development
4
Q
What does the financial perspective focus on?
A
ROI
5
Q
What are the 4 perspectives of a Balanced Scorecard?
A
customer, business process, innovation and learning, and financial
CSCP
flashcards
Decks in class (30)
# Cards
-
Certifications / Institutions7
-
Customer service measures4
-
Strategic importance of materials4
-
Japanese lean words5
-
Continuous improvement approach4
-
Risk response5
-
SCOR Level 1 Strategic Metrics4
-
Customer-focused strategy of segmentation3
-
Types of sourcing2
-
APS 4 modules4
-
3 types of planning3
-
Continuous improvement tools4
-
Logistics players7
-
Project Management Body of Knowledge Process Groups5
-
Organizational cost structures4
-
APS features and 3 different levels3
-
Balanced Scorecard5
-
SCOR Process Responsibilities4
-
Strategies6
-
Monetary, Regulatory, and Trade considerations1
-
JIT1
-
SCM stages5
-
B2B marketplace ownership model4
-
Six sigma5
-
TCO2
-
Reverse logistics - Waste1
-
Costs of quality4
-
Business strategy1
-
Supplier contracts1
-
CPFR1
