What are the Global economic and market conditions
- Gas price rises
- Supply chain issues
- Driver shortages
- High shipping costs
- China electricity shortage reducing outputs
- Great resignation
Example of providing presentation to clients
- Presenting to Executive board & staff forum
- Chairing ‘leadership’ meeting on ‘kill the company’
- creating training videos.
Example of providing solutions to achieve corporate objectives.
- Team focus on income generation & welcoming spaces
- Developing work hubs from conception to occupation
- Refurbishment and relocation of libraries
Example of the changing nature of business
- Covid 19!
- Post pandemic change of workplace and libraries
- Great resignation - difficulty in recruiting front line staff
- Supply chain issues
What are core business drivers, and example of LU’s.
Business drivers are the key inputs and activities that drive the operational and financial results of a business. 5 key drivers include: - Stakeholder impact - Future resilience - Customer satisfaction - Footfall - Issues
What is meant by a business’ visions and mission
- Vision - desired future position of the company
Mission - defines company business, its objectives and its approach to reach those objectives.
Give examples of organisational structures
- Hierarchical - employees are grouped and assigned a supervisor
- Functional - organisation is divided into groups by roles, responsibilities or specialties
Matrix - employees with similar skills are grouped together and report to more than one manager - Flat/ horizontal - middle management are removed so there is little separating staff-level employees from upper management
- Divisional - organizations are split into divisions based on specific products, services or geographies
Line - authority within the organization flows from top to bottom and there are no specialized or supportive services
What is the definition of organisational values and objectives?
- Values - describe the core ethics or principles which the company will abide by, no matter what
- Objectives - short-term and medium-term goals that an organisation seeks to accomplish
What is definition of Business performance?
The ability of a company to implement optimal organisation with the aim of offering a product or service that meets the expectations of consumers and customers.
Explain elements of the strategic use of real estate
- Business strategy - The RE strategy should always be aligned to support the main business strategy and act as an appropriate enabler for the principal business objectives
- Operational efficiency - The RE strategy should be viewed as an opportunity to enhance the operational efficiency of the organisation
- Cost savings - The RE strategy should seek to realise cost savings and achieve cost efficiencies
- Return on Capital Employed - The RE strategy should seek to optimise the return on the capital employed in the estate
Define decentralised vs centralised
- Centralisation - the hierarchical level within an organisation that has authority to make decisions. When decision making is kept at the top level, the organisation is centralised;
- Decentralised - when it is delegated to lower organisational levels, it is decentralised
Demonstrates linkages with other business functions eg HR & IT
- Projects - Need input across various departments to utilise their skills
- Maintenance - arranging contractors for some IT works
- Finance - invoicing and budgeting
Give example of clear understanding of measuring and monitoring business performance in a sustainable and balanced way
FM performance:
- Tangible KPIs for contractors - eg cleaning and setting percentage attainment targets for quality and service
- SLAs with professional services, eg H&S consultant
- Internal KPIs - response times on queries, compliance testing completed within legal timescales.
Demonstrate working knowledge of core business and how FM impacts on it
- Meeting end-user requirements
- Reducing costs
- Maintaining business continuity
- Ensuring legal and regulatory compliance
- Supporting CSR (environmental, supply chain)
Give examples of benefits of business alignment in FM
- Facilities that enable the business to effectively deliver its good and services
- assist in recruitment and retention staff are proud of
- Creating welcoming spaces, that public want to use so increase foot fall and issues
- Creating inclusive environments
- Business continuity, offering practical solutions
Give example of collating relevant data
- Cleaning satisfaction surveys
- Incident reporting
- Specific asset type failures
- Cleaning tender - BoQ, tupe info.
Give example of using your knowledge of real estate to find strategic solutions to meet clients requirements
- Created floor plans and proposal for refurb of our offices to be fit for purpose in post-pandemic
- Advice to CEO on potential CATs
Demonstrate FM contribution within business planning process
- Business continuity - alternative accommodation, removals, contractors
- Environmental - setting and achieving objectives
- Welcoming spaces - leading on plans to refurb spaces base don prioritised buildings.
Demonstrate clear implications of FM strategy on operational performance
- Business Continuity - ensuring buildings remain open
- Reducing operational costs
- Increasing quality of services, eg cleaning, FoH, logistics
- Creating workspaces that increase productivity and reduce ee absence.
Give example of strategic advice and recommendations to clients
- CAT - report assessing suitability for acquisition
- Outsourcing to a Total FM solution (in development)
- Torquay property - advised not to invest.
- Environmental - Establishing base points on which to establish realistic environmental targets.
Presenting data to support recommendations
- Report to CEO on portfolio CAT
- H&S training report to Executive.
Are there any RICS documents?
Strategic FM Framework
