ByteSize - Listening Flashcards by admh students

Q

Verbal Tracking? (6 Points)

A

Inquiry > More info
Range > Concerns
Observe > Shift/Change
Guide/Focus > Important goals/concerns
Awareness > Selective attention
Tendency > Screen out to avoid overwhelm

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Listening Process? (4 Points)

A

Hearing/Remembering > verbal/nonverbal
Selecting information, ideas, feelings
Understanding
Responding

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Active Listening? (6 Points)

A

Paraphrasing
Attending
Summarizing
Silence
Questions
Empathy

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Verbal & Nonverbal Qualities? (6 Points)

A

Open posture
Leaning in
Eye contact
Facial expressions
Warm & pleasent tone
Minimal encouragers

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Summarizing? (6 Points)

A

Organize
Streamlining
Confirms understanding
Checks assumptions
Attends to key concepts
Accuracy

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Silence? (6 Points)

A

Thinking
Confused
Variety of thoughts, feelings
Trust issues
Communication
Closure/Moving on

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Effective Counselling Style? (4 Points)

A

Direct
Genuine
Hopeful
Empathic/Empathetic

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Benefits of Silence? (3 Points)

A

Space to feel
Lead to elaboration
But must still attend to client

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Attending Skills Does? (5 Points)

A

Attentive
Respect
Listened to
Encourage sharing
Builds rapport

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Clarifying? (2 Points)

A

Counsellor accuracy
Client can express in different way

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Reflective Listening? (1 Point)

A

Statements to draw more out

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Types of Attending Skills? (4 Points)

A

Body Language
Eye contact
Verbal Tracking
Vocal qualities

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Paraphrasing? (1 Point)

A

Infer, pull together in different words

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Ineffective Counselling Style? (6 Points)

A

Advice
Warning
Ordering
Logic
Moral
Judging

How well did you know this?

1

Not at all

2

3

4

5

Perfectly

Q

Core Conditions? (3 Points)

A

Congruence/Genuniness
Unconditional Positive Regard
Empathy

How well did you know this?

1

Not at all

2

3

4

5

Perfectly