The process of aligning stakeholders to support and own a change
Sponsorship
The ability to maintain the future state
Sustainability
The quantitative and qualitative, measurable and non-measurable outcomes resulting from a change
Benefit
Choosing to accept and demonstrate a new way of thinking or behaving. Adoption occurs when stakeholder behavior is consistent with future state behavior
Adoption
The achievement of the expected outcomes of a change
Benefit realization
The condition at the time change is initiated
Current state
How people, process, technology and the workplace are affected during the transition from the current state to the future state
Change impact
The practice of applying a structured approach to the transition of an organization from a current state to a future state achieve expected benefits
Change management
The condition at the time when the benefits have been realized
Future state
The transition from a current state to a future state
Change
The individual or group in the organization accountable for the realization of the benefits of a change
Sponsor
An individual affected by a change
Stakeholder
The description of the future state
Vision
The process of addressing stakeholder’s opposition to a change
Resistance management
Stakeholder involvement and influence in the change process
Engagement
A stakeholder’s opposition to a change
Resistance
A specific, measurable result or effect of an action or situation
Outcome
When the amount of change occuring in an organization is more than can be effectively handled by those affected by the change
Change saturation
The organizational or individual collection of knowledge, skills and abilities
Competency
The preparedness of an organization or it’s parts to accept, effectively handled, and integrate impending change
Readiness
The decision-making process, applied to authorized individuals or teams, for approving/rejecting, monitoring, and adjusting activities of a change management plan
Governance
An event or condition that, if it occurs, may have an effect on the change benefits
Change risk
