define who managers are, what
coordinate and oversee work of people so organizational goals are accomplished
Characteristics of Organization
distinctive purpose, composed of people, deliberate structure
efficiency and effectiveness
efficiency - doing things right most output from lest amount input
effectiveness - doing the right things completing activities so organizational goals are achieved
4 functions of managment
planning, organizing, leading, controlling
what does planning involve
defining goals, establishing strategies, and developing plans
what does organizing involve?
arranging and structuring work
what tasks need to be done, who will do them, how they are grouped, reporting relationships, and where decisions are to be made
what does leading involve
working with and through people
what does controlling involve
monitoring, comparing, and correcting work performance
Mintzberg managerial roles
interpersonal, informational, decisional
what is interpersonal role what it involes, the title of titles
involve people and other ceremonial/symbolic duties - figurehead, leader, liaison
collecting receiving and disseminating information - monitor, dissemination and spokesperson
informational role
what is decisional role
involve making choices - entrepreneur disturbance handler, resource allocator, negotiator
what is reshaping and redefining managerial positions
digital technology, drive for inclusion, impact on environment
Kat’z managerial skills
technical, interpersonal, conceptual
Kat’z technical skill
job specific knowledge and techniques
Kat’z interpersonal skill
ability to work well with people
Kat’z Conceptual Skill
ability to think and express ideas
why important to study
need in all types + sizes of organizations + global, either manage or be managed, understanding = better work results
what is an organization
distinct purpose, composed of people, deliberate structure
Why is management universally needed in all organizations?
develop loyal customer base, grow and prosper, organize control work
when employers are supportive what gain
less stress, productivity, improved coaching
According to the Gallup Organization, how do managers impact employee success?
impact how hard an employee works, if an employee decides to stay or leave an organization, keep employees engaged
managerial roles
refers to specific actions or behaviours expected of and exhibited by a manager
What has the Gallup Organization found to be the single most important variable in employee success?
Interaction with their managers
