Ch. 11

Question 0

What 4 major functions does communication serve?

Answer 0

1. ) Control
2. ) Motivation
3. ) Emotional Expression
4. ) Information

Question 1

Communication

Answer 1

The transfer and understanding of meaning

Question 2

Communication Process

Answer 2

Steps between a source and a receiver that result in the transfer & understanding of meaning

Question 3

Formal Channels

Answer 3

Established by an organization for professional activities

Question 4

Informal Channels

Answer 4

Created spontaneously and emerge as responses to individual choices

Question 5

What are the 8 key parts of the Communication Process?

Answer 5

1. ) Sender
2. ) Encoding
3. ) Message
4. ) Channel
5. ) Decoding
6. ) Receiver
7. ) Noise
8. ) Feedback

Question 6

Grapevine

Answer 6

An organization’s informal communication network

Question 7

The 3 things make a communication channel RICH as opposed to LEAN is that it can:

Answer 7

1. ) Handle multiple cues simultaneously
2. ) Facilitate rapid feedback
3. ) Be very personal

Question 8

Channel Richness

Answer 8

The amount of information that can be transmitted during a communication episode

Question 9

Automatic Processing

Answer 9

Relatively superficial consideration of evidence using heuristics

Question 10

Controlled Processing

Answer 10

Detailed consideration of evidence relying on facts, figures, & logic

Question 11

Filtering

Answer 11

A sender’s manipulation of information so that it will be seen more favorably by the receiver

Question 12

Information Overload

Answer 12

When information inflow exceeds a person’s processing capacity

Question 13

Communication Apprehension

Answer 13

Undue tension & anxiety about oral and/or written communication

Question 14

High-Context Cultures

Answer 14

Cultures that rely heavily on nonverbal & subtle situational cues in communication

Question 15

Low-Context Cultures

Answer 15

Cultures that rely heavily on words to convey meaning in communication