Change Management

Question 1

3 Steps

Internal Factors

To influence change

Answer 1

• Organisational structure or leadership,
• New employees and current employees departing,
• Vision and values of the organisation,
• Performance of the organisation

Question 2

External Factors

To influence change

Answer 2

• New opportunities,
• Competition,
• Government policy/regulations,
• Politics,
• Environmental issues,
• Social changes such as education and unemployment

Question 3

Lewin’s Change Management Model

Answer 3

• Unfreeze - Preparing employees & creating right environment for change
• Change - Supporting change to desired state
• Refreeze - Integrating & normalising change. Reinforce to anchor change

Question 4

Kubler-Ross 5 Stage Change Transition Curve

Answer 4

• Shock - Sharp decline in performance
• Denial - May be threatened by change
• Anger - May feel unfairness or injustice
• Depression - Lowest point in morale. Reality starts to sink in
• Acceptance - See positive effects of change
• Integration - Adapt to new changes with positive energy & attitude

Question 5

Kotter’s 8 Steps to Transformation

Answer 5

• Create sense of urgency
• Build the Guiding team
• Setting a clear vision
• Communication
• Empower Action
• Creating short-term wins
• Don’t let up
• Make change stick

Question 6

ADKAR Model

Answer 6

• Awareness - Need for change
• Desire - Benefits change will bring
• Knowledge - How it will happen. Processes & training
• Ability- Ensuring employees have the training, competencies & confidence to support change
• Reinforcement - Includes reward & recognition to sustain change

Focus on individual

Question 7

7 R’s of Change

What are they?

Answer 7

• Raised - Suggested by?
• Reason
• Return - For the organisation
• Risks
• Resources
• Responsibility
• Relationship - Between this change & others