Chapter 10 - HRM

Question 1

Human Resource Management
(HRM)

Answer 1

The strategic approach to the effective management of employees so that they help the business gain a competitive advantage

Question 2

Workforce Planning

Answer 2

Forecasting the number of workers and the skills that will be required by the organisation to achieve its objectives

Question 3

Workforce Audit

Answer 3

A check on the skills and qualifications of all existing workers/managers

Question 4

Labour Turnover

Answer 4

The rate at which employees leave a company
Formula = (no of employees leaving in 1 year/ average no of people employed) x 100

Question 5

Recruitment

Answer 5

The process of identifying, finding and attracting suitable candidates to fill a job position

Question 6

Selection

Answer 6

The steps by which candidates are interviewed, tested and screened to choose the most suitable person for a job

Question 7

Recruitment Agency

Answer 7

A business that offers the service of recruiting applicants for vacant posts

Question 8

Job Description

Answer 8

A detailed list of the key points about the job to be filled, stating all its key tasks and responsibilities

Question 9

Person Specification

Answer 9

A detailed list of the qualities, skills ad qualifications that a successful applicant will need to have

Question 10

Application Form

Answer 10

A set of questions answered by a job applicant to give a potential employer information about the applicant - such as educational background & work experience

Question 11

Curriculum Vitae (CV)

Answer 11

A detailed document highlighting all of a person’s professional and academic achievements, work experience & awards

Question 12

Resume

Answer 12

A document (less detailed than a CV) that summarises work experience, educational background and skills relevant to the job being applied for

Question 13

References

Answer 13

A recommendation/comment from a trusted about an applicant’s character of previous work performance

Question 14

Assessment Centre

Answer 14

A place where candidates are tested and judged on their potential ability to perform a particular role

Question 15

Internal Recruitment

Answer 15

When a business aims to fill a vacancy from within its existing workforce

Question 16

External Recruitment

Answer 16

When a business aims to fill a vacancy with a suitable applicant from outside the business

Question 17

Employment Contract

Answer 17

A legal document that sets out the terms & conditions governing a worker’s job

Question 18

Redundancy

Answer 18

When a job is no longer required, so an employee is let go because they are unnecessary through no fault of their own

Question 19

Dismissal

Answer 19

Being fired/dismissed from a job due to poor performance or a breach of regulations

Question 20

Unfair Dismissal

Answer 20

When a worker’s employment contract is ended for a reason that is not legally justified

Question 21

Employee Morale

Answer 21

The overall outlook, attitude and level of satisfaction of employees when at work

Question 22

Employee Welfare

Answer 22

Employees’ health, safety, and well-being when at work

Question 23

Work-Life Balance

Answer 23

Employees being able to allocate the right amount of time and effort to both work and their personal life

Question 24

Equality Policy

Answer 24

Practices & processes aimed at achieving a fair organisation where everyone is treated in the same way without prejudice

Question 25

Diversity Policy

Answer 25

Practices & processes aimed at creating a mixed workforce and placing a positive value on diversity in the workplace

Question 26

Training

Answer 26

Work-related education to increase workforce skills and efficiency

Question 27

Induction Training

Answer 27

Training programmes to familiarise new recruits to the company, systems used and layout of the business site

Question 28

On-The-Job Training

Answer 28

Training/instruction at the place of work on how a job should be carried out

Question 29

Off-The-Job Training

Answer 29

Training undertaken away from the place of work

Question 30

Multi-Skilling

Answer 30

The training of an employee in several skills to allow for greater flexibility within a business

Question 31

Employee Appraisal

Answer 31

The process of assessing the effectiveness of an employee's performance judged against pre-set objectives

Question 32

Industrial Action

Answer 32

Measures taken by the workforce or trade union to put pressure on management to settle an industrial dispute in favour of employees. Usually disrupts production

Question 33

Collective Bargaining

Answer 33

The process of negotiating terms of employment between an employer and a group of workers who are usually represented by a trade union

Question 34

Trade Union Recognition

Answer 34

When an employer agrees to conduct negotiations with a trade union rather than bargain individually with each worker