Chapter 10 ■ Understanding Laptops

Question 1

1. A client has a laptop with which you are unfamiliar. You are asked to perform a memory
   upgrade. How can you obtain the service manual for this laptop computer?
   A. By pressing F1 while in Windows
   B. By pressing F2 while the system is booting up
   C. By reading the paper copy that comes with the laptop
   D. By searching the manufacturer’s website

Answer 1

D. By searching the manufacturer’s website

Question 2

2. Your manager tells you to replace the inverter on a broken laptop. Where will you find this
   component?
   A. Underneath the keyboard
   B. In the display
   C. Next to the heat sink and fan
   D. Near the CPU

Answer 2

B. In the display

Question 3

3. You need to replace an LCD on a defective laptop. Which of the following are components
   of an LCD? (Choose all that apply.)
   A. Inverter
   B. Screen
   C. Wi-Fi card
   D. Backdrop

Answer 3

A. Inverter
B. Screen

Question 4

4. A user complains that his mouse cursor randomly jumps to different places on the screen
   when he types. Which device might you want to disable to prevent this from happening?
   A. Touchpad
   B. Mouse
   C. Point stick
   D. Trackball

Answer 4

A. Touchpad

Question 5

5. One of the users on your network needs to travel, and she wants to work on the airplane.
   Which laptop accessory will allow her to power her laptop from the airplane?
   A. AC adapter
   B. DC adapter
   C. Battery converter
   D. Airplane mode

Answer 5

B. DC adapter

Question 6

6. You need to replace defective DDR4 memory in a laptop. How many pins will the replacement
   memory module have?
   A. 200
   B. 204
   C. 260
   D. 288

Answer 6

C. 260

Question 7

7. A user complains that his 2-in-1 laptop screen does not properly detect where he places his
   finger on the screen. What should you do first to resolve the issue?
   A. Replace the touch screen.
   B. Replace the touchpad.
   C. Recalibrate the touch screen.
   D. Recalibrate the touchpad.
   E. Degauss the touch screen.
   F. Degauss the touchpad.

Answer 7

C. Recalibrate the touch screen.

Question 8

8. You are sitting in a coffee shop and using the public wireless network. You suddenly notice
   suspicious activity on your laptop. Which laptop feature should you use?
   A. Wi-Fi function key
   B. Cellular function key
   C. Bluetooth function key
   D. Laptop lock

Answer 8

A. Wi-Fi function key

Question 9

9. There has recently been a string of hardware thefts in your office building. What should
   you recommend that your users implement to help avoid this problem?
   A. Enable GPS tracking.
   B. Use a docking station.
   C. Use a cable lock.
   D. Use the screensaver lock.

Answer 9

C. Use a cable lock.

Question 10

10. Which of the following describes the job of an inverter in a laptop?
    A. It changes the screen orientation when the laptop is rotated.
    B. It converts AC power into DC power for the display backlight.
    C. It converts DC power into AC power for the display backlight.
    D. It allows the laptop display to function in tablet mode.

Answer 10

C. It converts DC power into AC power for the display backlight.

Question 11

11. Which of the following laptop features turns off all wireless communications?
    A. Wireless function key
    B. Cellular function key
    C. Bluetooth function key
    D. Airplane mode function key

Answer 11

D. Airplane mode function key

Question 12

12. A user on your network wants to be able to draw images on a screen and have the laptop
    capture them. What type of device needs to be installed on his laptop?
    A. Inverter
    B. Capturer
    C. Digitizer
    D. Touchpad

Answer 12

C. Digitizer

Question 13

13. A user has requested a laptop memory upgrade. The technician attempts to put in new
    memory, but the memory module is barely too wide for the slot. What is the most likely
    scenario?
    A. The technician is trying to install DDR4 into a motherboard with DDR3 slots.
    B. The technician is trying to install DDR3 into a motherboard with DDR4 slots.
    C. The technician is trying to install MicroDIMMs into SODIMM slots.
    D. The technician is trying to install DIMMs into SODIMM slots.

Answer 13

A. The technician is trying to install DDR4 into a motherboard with DDR3 slots.

Question 14

14. You have a user who needs to keep desktop devices such as keyboard, monitor, and mouse
    permanently connected so that they can be used by an attached laptop. What type of device
    do you recommend that they use?
    A. Docking station
    B. Keyboard, video, mouse (KVM) switch
    C. Print server
    D. USB hub

Answer 14

A. Docking station

Question 15

15. The process by which the processor slows down to conserve power is officially called
    .
    A. Underclocking
    B. Cooling
    C. Disengaging
    D. Throttling

Answer 15

D. Throttling

Question 16

16. You need to replace a failed AC adapter for a client’s laptop. When replacing the adapter,
    which of the following purchases is acceptable to obtain the same or better results?
    A. An AC adapter with a higher voltage rating than the original
    B. An AC adapter with a higher wattage rating than the original
    C. A DC adapter with the same voltage rating as the original
    D. An AC adapter with a lower voltage and wattage rating than the original

Answer 16

B. An AC adapter with a higher wattage rating than the original

Question 17

17. What should you do for a Li-ion battery that appears to charge fully but does not last as
    long as the battery’s meter indicates that it will last?
    A. Replace the battery.
    B. Exercise the battery.
    C. Calibrate the battery.
    D. Short the terminals to discharge the battery.

Answer 17

C. Calibrate the battery.

Question 18

18. You are giving a seminar to new technicians on replacing laptop hard drives. A student asks
    how do laptop hard drives differ from desktop hard drives. What do you tell them?
    A. Laptop hard drives use completely different standards from those used by desktop hard
    drives for communication with the host.
    B. Laptop hard drives are solid-state, whereas desktop hard drives have spinning platters.
    C. Laptop hard drives require a separate power connection, whereas desktop hard drives
    are powered through the drive interface.
    D. The most common form factors for laptop hard drives is smaller than that of a desktop
    hard drive.

Answer 18

D. The most common form factors for laptop hard drives is smaller than that of a desktop
hard drive.

Question 19

19. One of your network users has an older laptop with no Bluetooth support. He recently
    received a Bluetooth headset that he needs to use with his laptop. What is the quickest and
    cheapest way to make the headset compatible with his laptop?
    A. Buy a Wi-Fi–compatible headset
    B. Buy a USB Bluetooth adapter
    C. Buy a Mini PCIe Bluetooth adapter
    D. Replace the laptop

Answer 19

B. Buy a USB Bluetooth adapter

Question 20

20. A user wants her laptop to have a full-sized optical drive and external hard drive. Which of
    the following accessories is most likely to have full-sized bays for these devices?
    A. Laptop base
    B. Port replicator
    C. Docking station
    D. Mini PCIe dock

Answer 20

C. Docking station