chapter 11

Question 1

define turnover?

Answer 1

turnover: the termination of an individual’s employement with an organization

Question 2

__% of canadian orgs. admit having difficulties recruiting and retaining talent.

Answer 2

50% of canadian orgs. admit having difficulties recruiting and retaining talent.

Question 3

3 major reasons for turnover are…

Answer 3

1. downsizing restructuring
2. sought new challenges
3. ineffective leadership

Question 4

four main components associated with cost of the turnover are…

Answer 4

1. separation costs
2. Vacancy costs
3. Replacement costs
4. Training costs

Question 5

high turnover rates is problematic given the fact that the cost of turnover ranges from ___ to ___% of salary

Answer 5

high turnover rates is problematic given the fact that the cost of turnover ranges from 150 to 250% of salary

Question 6

Voluntary turnover vs involuntary turnover

Answer 6

voluntary = employee initiated
involuntary = employer initiated

Question 7

functionnal voluntary turnover vs dysfunctionnal voluntary turnover

Answer 7

functionnal = good employees stay bad goes
dysfunctionnal = bad stays good goes

Question 8

name the 5 predictors of voluntary turnover

Answer 8

1- low organizational commitment
2- low role clarity
3- low tenure
4- high role conflict
5- low overall job satisfaction

Question 9

define quitting.

Answer 9

quitting: voluntary employee-initiated resignation

Question 10

the eployee Standards act may requires employees with less than two years of employement with the employer to provide at least __ week of notice when quitting and employees with 2+ years to provide a __ weeks notice

Answer 10

the employee Standards act may requires employees with less than two years of employement with the employer to provide at least 1 week of notice when quitting and employees with 2+ years to provide a 2 weeks notice

Question 11

Explain the supreme court ruling in 2008 for don delamont for mass exodus

Answer 11

Don delamont mass exodus from RBC guilty fine of 1.5M$ and 40 000$ to the employees to merrill lynch

Question 12

According to Stats can average life expectancy was __._ years for men and almost __ years for women in 2011

Answer 12

According to Stats can average life expectancy was 78.3 years for men and almost 83 years for women in 2011

Question 13

Average age of retirement:
public sector __ years old
private sector __ years old

Answer 13

Average age of retirement:
public sector 60 years old
private sector 62 years old

Question 14

What is retirees on call?

Answer 14

retirees on call: retirees can continue to work on a part-time basis

Question 15

A fair and just disciplinary process is based on three foundations …

Answer 15

1. rules and regulations
2. Progressive discipline
3. dismissal for just cause

Question 16

6 Exemples of insubordination…

Answer 16

1. direct disregard of the boss authority
2. deliberate defiance of company policies
3. public criticism of the boss
4. contemptuous display of disrespect
5. disregard for the chain of command
6. participation in an effort to undermine and remove the boss from power

Question 17

In Canada from 1978 to 1995 the temporary employment separation rate per year ranged from __ to __ percent, while the layoff rate ranged from ___ to ___%

Answer 17

In Canada from 1978 to 1995 the temporary employment separation rate per year ranged from 18.9 to 23.8 percent, while the layoff rate ranged from 12.6 to 16.4%

Question 18

large group termination notice

Answer 18

• 6 to 18 weeks if 10 or more employees

Question 19

define constructive dismissal

Answer 19

constructive dismissal: when the empllyer makes unilateral changes in the employement contract that are unacceptable to the employee, even though the employee has not been formally terminated

Question 20

steps to avoid wrongful dismissal suits…

Answer 20

1. employement contracts with termination clause
2. document all disciplinary actions
3. do not allege just cause for dismissal unless it can be proven
4. time the termination so it doesn’t fit with holidays
5. use termination letters
6. schedule the termination interview in a private location
7. Include two members of management in the termination meeting

Question 21

the 3 components of organizational justice are…

Answer 21

1. distributive justice
   fairnees and justice of the outcome of a decision
2. procedural justice
   process used to make a decision
3. interactional justice
   interpersona interactions, treating others with dignity and respect.

Question 22

guidelines for the termination interview…

Answer 22

1. plan the interview
2. Get to the point
3. describe the situation briefly
4. Listen -> type of employees
   - hostile and angry
   - defensive/bargaining manner
   - formal controlled manner (legal actions) allow him to ask questions on his case
   - stoic facade
   - emotional reaction (sad and tears)
5. Review all elements of the severance package
6. Identify the next step