Chapter 12 - Evaluation, etc...

Question 1

What are the two levels on which project evaluation takes place?

Answer 1

• Formative evaluation: current status

- Summary evaluation: after project completion

Question 2

What are the different ways of collecting data for formative evaluation?

Answer 2

• Reports (oral and written)
• Observations
• Review meetings

Question 3

Name the three main aspects of formative evaluation

Answer 3

• Data collection
• Site visits
• Technology (for use in observation and data collection)

Question 4

What must a communication plan include?

Answer 4

• Schedule for project reviews
• Milestone meetings
• Important points of contact
- Customer
- Contractor
- Stakeholders

Question 5

What are the main purposes of status review meetings?

Answer 5

• Assess & communicate progress

* Identify deviations and quickly correct them

Question 6

What are the three different forms of status review meetings?

Answer 6

• Informal Meetings (like formal meetings, but only key people)
• Stand-up Meetings (quick meetings)
• Formal Meetings (Large, scheduled meetings)

Question 7

Why is informal communication important?

Answer 7

It provides the project manager with insight into team dynamics and other project aspects which are not formally reported on

Question 8

What is the project implementation stage?

Answer 8

Product or system is handed over. This includes user acceptance, training and testing

Question 9

What are the three ways of implementing a new system?

Answer 9

• Parallel installation (with current system)
• Pilot installation (unit testing)
• Cold turkey (all at once, shut current system down)

Question 10

What are the three kinds of project termination?

Answer 10

• All deliverables met
• Business case is no longer valid
• Due to financial loss or problems with contractors

Question 11

What is the main responsibility of the project manager during project termination and closeout?

Answer 11

Scheduling, planning and monitoring of closeout activities

Question 12

What are the main closeout activities?

Answer 12

• Obtain and approve termination plans
• Prepare and coordinate termination plans
• Plan for transfer of project team and resources
• Monitor completion of contractual agreements
• Monitor disposition of surplus material and equipment

Question 13

What are the FINAL closeout activities?

Answer 13

• Close out all work orders and contracts
• Notify all departments of completion
• Close office and close off books

Question 14

Name the closeout activities related to customer and payment

Answer 14

• Ensure delivery of end and side-items
• Notify customer on fulfilment of contractual obligations
• Ensure all documents are completed
• Transmit formal payment and collect final payments
• Obtain formal acknowledgement of completion

Question 15

What does the summary evaluation review?

Answer 15

The performance of the project team and the end-item system or product

Question 16

What are the two forms of summary evaluation?

Answer 16

• Post-completion project review

- Post-installation system review

Question 17

What are some of the main aspects covered in the post-completion project review?

Answer 17

• Were initial project objective met
• Changes in objectives and reason for that
• The project team, and its relationship with the vendors and contractors, and the interaction with the organisation
• Performance and involvement of stakeholders
• Expenditures, sources of cost and project profitability
• Identification of good performed and performance areas within the project
• Identification of poor performed and performance areas within the project
• Lessons learned and recommendation for future projects

Question 18

What is the focus of the Post-Installation review?

Answer 18

The end-item (or product), not the project or project management process

Question 19

What is the output of the Post-Installation review used for?

Answer 19

Final changes and enhancements to product/system (but this should be new project)

Question 20

What does the organisation use a Post-Completion Project review for?

Answer 20

The summary review and assessment of the project is used is applied to enhance the performance of the organisation in future projects