Chapter 12: Training

Question 1

What is training?

Answer 1

Training is an organized, systematic series of activities designed to enhance an individual’s work-related knowledge, skills, understanding, and motivation. T

Question 2

What is education?

Answer 2

Education is a broader concept that is more philosophical and theoretical in nature than training.

Question 3

Training vs education

Answer 3

Training is distinguished from education by its characteristics of practicality, specificity and immediacy

Question 4

Rationale for training

Answer 4

1. quality of the existing labor pool
2. rapid and continual change
3. global competition
4. technology transfer problems
5. changing demographics

Question 5

How does functional illiteracy affect business and industry?

Answer 5

1. difficulty in filling high-skill jobs
2. lower productivity
3. higher levels of waste
4. higher potential for damage to sophisticated equipment
5. more dissatisfied employees

Question 6

Training benefits

Answer 6

• fewer production errors
• improved quality
• increased productivity
• lower staffing costs
• decreased turnover rate
• improved safety and health
• fewer accidents
  -….

Question 7

Types of training

Answer 7

1. in-house
2. external
3. combo

Question 8

Evaluating training

Answer 8

Evaluating training begins with a clear statement of purpose and then
- was the training valid?
- did the employees learn?
- has the training made a difference?

Question 9

Principles of learning

Answer 9

1. people learn best when they are ready to learn
2. people learn more when what they are learning can be related to something they already know
3. people learn best in a step-by-step manner
4. people learn by doing
5. the more often people use what they are learning, the better they will remember and understand it
6. success in learning tends to stimulate additional learning
7. people need immediate and continual feedback to know if they have learned

Question 10

Four-step teaching method

Answer 10

1. prepare
2. present
3. apply
4. evaluate

Question 11

Study skills

Answer 11

• learn to make a schedule and stick to it
• have a special place to study
• listen and take notes
• read assertively
• study regularly instead of cramming

Question 12

Why training fails

Answer 12

1. lack of participation by management
2. insufficient scope (focusing on the specifics before teaching the big picture)

Question 13

Quality training categories

Answer 13

• quality planning
• quality control
• quality improvement

Question 14

Why orientation training fails

Answer 14

• insufficient info
• too much info
• conflicting info

Question 15

Improving orientation training

Answer 15

1. base orientation topics on a needs assessment
2. establish an organizing framework
3. establish learner control
4. make orientation a process rather than an event
5. allow people and personalities to emerge
6. reflect the organization’s mission and culture
7. have a system for improving and updating