Chapter 16

Question 1

Dominant cultures

Answer 1

manifests the values shared by the majority

Question 2

Subcultures

Answer 2

share the dominant culture core values as well as other values that characterized their own unit, department, etc…

Question 3

Countercultures

Answer 3

oppose the dominant culture values

Question 4

Kaizen

Answer 4

continuous improvement which is embedded in the belief that employees should go to work attempting to be better than before

Question 5

Genchi Genbutsu

Answer 5

translates to “go to the source” for facts rather than relying on hearsay

Question 6

Organizational Culture

Answer 6

The pattern of shared assumptions, values, and beliefs that lead to certain norms of behaviour

Question 7

Strong culture

Answer 7

clear, consistent, comprehensive values and norms that held intensely and widely shared