1
Q
Quality
A
A good or service is produced which meets customer expectations.
2
Q
Quality control
A
Checking at the end of the production process to see if the good or service is of the
correct quality before a customer receives it.
3
Q
Quality assurance
A
Checking the standard of the good or service throughout the production process to
ensure there are no errors or defects.
4
Q
Total Quality
Management (TQM)
A
The continuous improvement of goods and services and processes by focusing on
quality at each stage of production.
Business IGCSE (compleate)
flashcards
Decks in class (28)
# Cards
-
Chapter 111
-
Chapter 29
-
Chapter 323
-
Chapter 415
-
Chapter 512
-
Chapter 622
-
Chapter 713
-
Chapter 820
-
Chapter 913
-
Chapter 107
-
Chapter 119
-
Chapter 127
-
Chapter 139
-
Chapter 146
-
Chapter 152
-
Chapter 161
-
Chapter 179
-
Chapter 189
-
Chapter 194
-
Chapter 202
-
Chapter 219
-
Chapter 2210
-
Chapter 2312
-
Chapter 247
-
Chapter 253
-
Chapter 2621
-
Chapter 2713
-
Chapter 288
